Service Advisor, Canberra

Full-time

Tesla

What To Expect
Tesla Motors is looking for a customer service professional to join our team as a Service Advisor working on one of the most progressive vehicle brands in the world. This position requires a high-level customer and employee interaction, so the ideal candidate will not only possess the technical acumen, but also the ability to provide a strong level of customer service. If you are interested in becoming a part of a world class service team supporting the latest EV technology, we are interested in hearing from you.
What You'll Do
Answer Phone Calls, Emails and Drive In’s to address any customer concern with the highest level of response and attentionReturn missed phone calls, email in no less than 5 minutesDetermine if technical solution can be resolved over the phone; escalate immediately to Shop Foreman / Service Manager to provide immediate attentionAccurately record issues and data into Dealer Management System. Attention to detail criticalConduct Transactions w/ system; walk customer through correction and provide summaryCommunicate estimated completion time, regular updates and follow through on each customer vehicleCoordinate the delivery time or pick up with each customerFollow up with Customer on services provided; ensure they are satisfied with the work performed
What You'll Bring
Ability to follow oral and written instructions with attention to detailWillingness to learn new and innovative automotive technologiesAbility to establish and maintain cooperative working relationships with those contacted in the course of work to include the publicPerform detailed daily record keeping and reportingEffectively handle multiple priorities, organize workload, and meet deadlinesWork in a team-based environment and achieve common goalDealer Management System(s), Outlook, and MS OfficeRetail customer service preferred, Automotive Retail experience a BonusMust have and maintain a valid driver’s license and an acceptable and safe driving recordMust have two years of driving experiencea’s discretion with no prior notice.

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Vacancy posted 1 day ago

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