Operations & Customer Support Specialist

Operations & Customer Support Specialist

CoCard Business provides payment technology and point-of-sale solutions to businesses across the United States. We are looking for a reliable and detail-oriented Operations & Customer Support Specialist to join our Roseville office.

This role combines customer service, administrative support, and backup assistance for our IT team. You'll help keep our internal operations running smoothly while delivering excellent service to clients. This is an in-office position you'll be part of a collaborative team environment every day.

If you are organized, proactive, enjoy helping both customers and teammates, and are comfortable with technology, this role could be a great fit.

Customer Support

• Assist merchants with support requests via phone, email, and ticketing systems
• Screen and route incoming calls
• Help resolve questions related to accounts, services, and basic troubleshooting
• Maintain accurate notes and updates in Zoho CRM and support systems
• Follow up with customers to ensure resolution

Administrative & Operations Support

• Process account updates, changes, and compliance-related requests
• Maintain internal records and documentation
• Support operational workflows and coordination between departments
• Track requests and ensure timely completion of tasks

IT Backup Support

• Assist with POS menu updates and basic system changes
• Provide backup support to the IT team as needed
• Escalate technical issues when advanced support is required to Tier 1 & Tier 2 team members

Marketing & Team Assistance

• Support social media updates and content posting
• Assist with team projects and internal initiatives

Qualifications

• 2+ year of customer service, administrative, or operations experience preferred
• Strong organizational and multitasking skills
• Excellent written and verbal communication skills
• Comfortable learning and using software and technology systems
• Experience with Zoho CRM systems, ticketing platforms, or data entry is a plus
• Detail-oriented with strong follow-through
• Positive, team-oriented attitude and problem-solving mindset
• Not afraid of technology

• High school diploma, G.E.D. or equivalent
• Excellent active listening, interpersonal, and communication skills

Compensation $20 - $25 hourly About CoCard Business

CoCard Business is a provider of payment technology solutions for businesses of all sizes across the United States. Our affordable and innovative technology supports retail and restaurant locations with physical terminals, Point of Sale solutions, online businesses with shopping cart capabilities, churches and non-profits with easy giving platforms, automotive shops with tailored software, and service, and on-the-go businesses with a mobile application and more. Beyond that, our open API allows businesses to create custom payment experiences with all of the benefits of processing with CoCard.

CoCard Business brings a new approach to the payments industry. Giving business owners direct access to wholesale pricing and Zero-Fee programs allows businesses to bypass up to 100% of their monthly credit card processing fees. All this, coupled with stellar service, has ranked us as the Highest-Rated Payment and Point of Sale provider in Northern California.