Delivery Coordinator

WHO ARE WE Sonaca North America is driven by a passion for innovation and a commitment to excellence. As a leading provider of aerospace and defense solutions, we are dedicated to making air and space travel safe and sustainable. We have 11 locations across North America and our engineering expertise and operational excellence set us apart from the competition. Since the beginning in 1948, we have a proven track record of delivering high‑quality products and services that are reliable, safe, and efficient. Our team of experts is dedicated to staying ahead of the curve in the aerospace and defense industry, utilizing the latest technologies and processes to ensure that we deliver the best possible solutions to our customers. POSITION SUMMARY The Delivery Coordinator (Delco) is responsible for ensuring the timely delivery of products and for communicating statuses and delivery plans to the Customer Service Representatives and the Delivery Assurance Manager. They are the main point of contact for internal customers. ESSENTIAL JOB RESPONSIBILITIES Coordinate and direct internal and external customer orders through the manufacturing process. Respond to delivery related or product related inquiries as needed, including direct communication with plant operations, shipping, and quality. Engage daily with the Delivery Assurance Manager to identify delivery risks, barriers, and delivery status. Identify obstacles early and work to resolve them, escalating when necessary. Participate in the resolution of process‑flow routes to improve efficiency and reduce costs. Maintain delivery schedules to ensure timely completion (e.g., horse blankets, LOB). Communicate clear and timely status updates through tools to upstream customers. Work closely with site operations to ensure a stable workflow of orders, priorities, and stock management (e.g., stagnant WIP, work‑order issues, holds). Include direct communication with Master Schedulers, Materials Managers, and the Central Planning Manager. Use site scheduling tools to set clear scheduling, adhering to capacity and specific site limitations, and ensure timely release and correct flow of production orders. Participate in cross‑functional discussions in delivery clinics to identify root causes and prioritized corrective actions. KEY DELIVERABLES Update horse blanket past‑due counts to exceed 4 weeks and eventually 8 weeks. Reduce work orders, cut without a cut slip, and split work orders. Put jobs on hold (e.g., details, hardware, tools, material). Update coverage files and LOBs. Update BP file/SPI file (Monthly Sales). Weekly update GTG file daily with root cause and current cause. Identify critical parts and ensure they are identified on the shop floor. Attend shop floor, touching jobs, and work with supervisors and leads to keep jobs moving. Obtain timelines for critical parts when requested by the CSR team. Identify bottlenecks and issues and bring them up to daily OBEYA. Handle internal company calls and update Lean DNA. Scrap and replace process for internal customers. EDUCATION AND EXPERIENCES High‑school diploma or high‑school equivalency preferred. Candidates without a diploma or equivalency will be required to take a pre‑employment assessment. Background in a manufacturing environment and a Bachelor’s degree preferred. Associate’s degree (A.A.) or equivalent from a two‑year college in business, engineering, or materials management required with a minimum of 4 years of customer‑service experience in aerospace manufacturing or a closely related industry. Or a high‑school diploma or equivalent with a minimum of 6 years of customer‑service experience in aerospace manufacturing or a closely related industry. Quality communication skills and ability to interpret information furnished orally, written, and/or in diagram form. Strong time‑management, prioritization, and follow‑through abilities. Customer‑relationship building, ability to work independently and in a team, practical problem‑solving and decision‑making, analytical skills. Proficiency in Microsoft Office (Outlook, Word, Excel, PowerPoint). Experience with Access software desired. Effective presentation skills and ability to respond to questions in one‑on‑one and group environments. Proven understanding of process flows, lead times, and lean principles in a manufacturing environment. Knowledge of all production‑control functions and ability to learn each product line’s capabilities and limitations. Technical skills and understanding of machinery and shop floor terminology. PHYSICAL REQUIREMENTS Ability to sit or stand for extended periods of time. Noise levels ranging from quiet to extremely loud. Required to wear personal protective equipment (PPE) when working on the manufacturing floor, including eye, ear, and foot protection. May occasionally lift or move up to 10–50 pounds. WHY CHOOSE SONACA NORTH AMERICA? 401(k) retirement savings plan with a company‑match contribution. Competitive wages. Paid holidays and paid time off. Medical, dental, vision, life, and accidental insurance. Short‑term and long‑term disability. Employee assistance plan – access to counseling, consulting, and community resources. Wellness program. Tuition assistance (subject to eligibility, terms, and conditions). Pay range: $21–$24 per hour. DISABILITY ACCOMMODATION Sonaca North America is an equal employment opportunity employer. Consistent with applicable law, Sonaca North America provides access and opportunities to those with disabilities, and provides reasonable accommodation to individuals with disabilities and disabled veterans who seek to access the company’s online application system. If an applicant is unable to fully access the online application system, Sonaca North America will provide a reasonable accommodation. Applicants with disabilities may contact us at View phone number on click.appcast.io for assistance accessing the on‑line application system. Callers should have a detailed description of the requested accommodation, their name and preferred method of contact ready for Sonaca North America’s Human Resources Department. LEGAL NOTICE Sonaca North America is an E‑Verify Employer. #J-18808-Ljbffr LMI Finishing, Inc.