Customer Care Representative

Responsibilities Manage and oversee homes under warranty in assigned community(s) Promote, facilitate, and foster positive working relationships with customers and trade partners Manage daily trade partner activities in accordance with job schedules Approve trade partner invoices upon satisfactory completion of the job, not to exceed $1,250 Proactively remedy any trade partner scheduling, communication, or payment related issues Supervise and/or conduct pre-closing meetings, Demonstrations, Celebrations and post-close visits Review and certify the completion of each home within their community Conduct field meetings with trade partners, construction staff and sales staff as needed Supervise, review and resolve the condition of their community Requirements High School Diploma or equivalent required or equivalent work experience Bachelor’s degree in related field preferred Minimum 3 yrs. experience in directing, coordinating, and supervising work, particularly in a customer-facing role with a homebuilder Valid Driver’s License with good driving record Valid auto insurance coverage Advanced knowledge of scheduling, budgeting and document management Ability to read and interpret blue prints Computer literacy and proficient in MS Office products (Word and Excel) Excellent follow-up, communication (written and verbal) and time management skills #J-18808-Ljbffr