Inside Sales Representative

Job Description

Job Description

Houston's Inc. is currently hiring for an Inside Sales Representative to join our Inside Sales team. This is an exciting opportunity for an experienced Inside Sales Rep to join a growing and dynamic company where they can make a strong impact on the future of the organization. Come be a part of a collaborative and supportive team, and a company with strong values, good work-life balance, and a great company culture. We want our employees to enjoy coming to work every day!

Compensation:

• $23-24 per hour
• Discretionary quarterly bonuses

Benefits:

• Employer-paid medical insurance for employee-only
• Employer-paid Life Insurance, LTD, and EAP for employee-only
• Paid Time Off and Holiday Pay
• 401k with matching up to 6% (100% on the first 3%, 50% on the next 3%)

Schedule:

• Monday - Friday
• Day Shift

Position Purpose:

The Inside Sales Rep will act as a liaison between Houston’s and customers, provide product and services information, answer questions, and work to identify and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

Functions or Duties:

• Interact with customers by phone and email in order to answer questions about products, pricing, inventory availability, applicable shipping, delivery terms and more
• Provide clear explanations when communicating with internal and external individuals
• Enter customer orders in a timely manner to ensure the earliest possible delivery date and consistently provide follow-up to make sure the customer is immediately alerted to changes impacting delivery schedules
• Resolve product or service problems by utilizing a full circle approach to customer service - clarify the customer's complaint; determine the cause of the problem; select and explain the best solution to solve the problem; expedite correction or adjustment; and follow up to ensure resolution
• Grow sustainable relationships and trust with customer accounts through open and interactive communication
• Recommend products based on customers’ needs and interests; promote awareness of new vendor lines, products, current campaigns or other relevant topics
• Provide quotes for customers by working with internal and external resources
• Manage multiple duties simultaneously while providing exceptional customer service
• Utilize CRM (Customer Relationship Management) tool to keep record of customer interactions and delivery changes, as well as actions taken
• Partner with cross functional department members to gather information and ensure its accuracy
• Model Houston’s core values of creating connections, operating with integrity, being the change and identifying challenges as opportunities for growth while performing all job duties
• Other duties as assigned

Minimum Qualifications:

Knowledge and Skills:

• Ability to prioritize own workload and support the team to meet deadlines
• Excellent verbal and written communication skills required to effectively communicate with customers and employees using multiple mediums
• Must possess a professional and friendly attitude and be able to quickly develop a rapport with customers and de-escalate difficult conversations
• Strong mathematical skills
• Work with minimal supervision and effectively prioritize and complete work to meet deadlines
• Strong problem-solving skills
• Familiarity using a CRM software program (Salesforce.com) desirable
• Experience with Microsoft Excel, Word, and Outlook
• Attention to detail / high level of accuracy
• High proficiency and accuracy in 10-key

Education and Experience:

• High School Diploma required
• Three years’ background in Customer Service, Inside Sales, or equivalent experience, required
• Experience in Foodservice Industry preferred
• Experience with Salesforce preferred

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to:

• Lifting, loading, pushing and pulling products weighing upwards 50 pounds and occasionally up to 100 pounds
• Climbing stairs or ladders, as well as walking, squatting, kneeling, bending or reaching while merchandising and moving products
• Be exposed to loud noise and machinery, plus able to judge distances and read signs; therefore, hearing and vision are required
• Be exposed to cold or heat while performing job duties
• Must be able to pass a non-THC drug test and background check.

Essential Functions: Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Travel: 0%

Organizational Data:

This position reports to: Inside Sales Manager

This position directly supervises: None

EEO Statement:

Houston’s Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Houston’s Inc. complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, and transfer, leaves of absence, compensation and training. Houston’s Inc. expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status.

About Houston’s

Houston's is a premier sourcing solution for the food service industry, specializing in the redistribution of specialty food and beverages, small wares, and equipment. With our corporate office in Wilsonville, Oregon, warehouses in Wilsonville, Oregon, and Kansas City, Missouri, and merchandisers strategically located across the country, Houston's is here to meet our customers' needs.

Since 1933 we have prided ourselves in providing our customers with exceptional service and delivery of products through the experience, knowledge, passion, and energy of our employees. We have a passion for the food service industry and believe our customers' success is our success, and it shows.

At Houston's... we are people, not just products .

Our team is a group of people with different backgrounds, abilities, talents, and experiences with a shared sense of purpose.

For more information about Houston's Inc, please visit our website,

Pay: $23.00 - $24.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• On-the-job training
• Paid time off
• Referral program
• Vision insurance

Experience:

• Salesforce: 1 year (Preferred)
• Inside sales: 3 years (Required)

Work Location: Hybrid remote in Wilsonville, OR 97070

Company Description

About Houston’s
Houston's is a premier sourcing solution for the food service industry, specializing in the redistribution of specialty food and beverages, small wares, and equipment. With our corporate office in Wilsonville, Oregon, warehouses in Wilsonville, Oregon, and Kansas City, Missouri, and merchandisers strategically located across the country, Houston's is here to meet our customers' needs.

Since 1933 we have prided ourselves in providing our customers with exceptional service and delivery of products through the experience, knowledge, passion, and energy of our employees. We have a passion for the food service industry and believe our customers' success is our success, and it shows.
At Houston's...we are people, not just products.

Our team is a group of people with different backgrounds, abilities, talents, and experiences with a shared sense of purpose.

For more information about Houston's Inc, please visit our website,

Company Description

About Houston’s\nHouston's is a premier sourcing solution for the food service industry, specializing in the redistribution of specialty food and beverages, small wares, and equipment. With our corporate office in Wilsonville, Oregon, warehouses in Wilsonville, Oregon, and Kansas City, Missouri, and merchandisers strategically located across the country, Houston's is here to meet our customers' needs.\n\nSince 1933 we have prided ourselves in providing our customers with exceptional service and delivery of products through the experience, knowledge, passion, and energy of our employees. We have a passion for the food service industry and believe our customers' success is our success, and it shows.\nAt Houston's...we are people, not just products.\n\nOur team is a group of people with different backgrounds, abilities, talents, and experiences with a shared sense of purpose.\n\nFor more information about Houston's Inc, please visit our website,