Help Desk Analyst I

Job Description

Job Description

We are looking for a Help Desk Analyst I to provide dependable technical support for end users in Connersville, Indiana. This Long-term Contract position is ideal for someone with at least 1 year of experience assisting with Windows-based environments, user account support, and everyday technical issues. The person in this role will handle incoming service requests, resolve routine hardware and software concerns, and help maintain a smooth support experience across the organization.

Responsibilities:
• Respond to user support requests and deliver timely assistance for common desktop, software, and access-related issues.
• Diagnose and resolve routine problems involving Microsoft Windows and Windows 10 systems, escalating more complex incidents when needed.
• Manage service desk tickets by documenting issues accurately, tracking progress, and ensuring requests are closed appropriately.
• Support user account administration tasks in Active Directory, including access updates, password-related assistance, and basic account maintenance.
• Provide clear guidance to employees on troubleshooting steps, system usage, and standard technical procedures.
• Maintain organized records of reported issues, solutions provided, and follow-up actions to support consistent service delivery.• At least 1 year of experience in a help desk, desktop support, or technical support role.
• Working knowledge of Active Directory for basic user account and access support tasks.
• Hands-on experience supporting Microsoft Windows, including Windows 10 environments.
• Ability to perform basic troubleshooting for hardware, software, login, and connectivity issues.
• Familiarity with service desk ticketing practices and accurate issue documentation.
• Strong communication skills with the ability to explain technical information clearly to end users.