Desktop Support Technician I

Application Instructions

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Position Description

About the Role

Western Industrial Contractors (WIC), a growing material handling design and construction company in Aurora, Colorado, is adding a Desktop Support Technician I to our IT team. You'll be part of the team supporting approximately 350 employees across office, engineering, shop, and field environments - keeping the people who build our projects up and running.

This role has real growth potential: WIC has a defined IT career path, and advancement is based on demonstrated skills and performance as the team and your capabilities grow. You'll work alongside an experienced technician, and the role reports to the Director of IT.

Position Requirements

What You'll Do

• Provide friendly, responsive front-line support for hardware, software, and account issues via our ticketing system and in person
• Build, image, and deploy laptops for engineering, project management, field, shop, and office staff
• Set up and support company iPhones, iPads, and mobile hotspots
• Provision accounts and devices for new hires and support onboarding
• Troubleshoot printers, plotters, monitors, docks, and peripherals
• Support field personnel remotely with device and connectivity issues
• Track hardware inventory and handle warranty repair cases
• Provide basic training and guidance to users on hardware, software, and company systems
• Document solutions and contribute to our knowledge base and standard operating procedures
• Other duties as assigned

Systems You'll Work With

• Microsoft 365 and Windows 11 in a hybrid Entra ID / Active Directory environment
• Microsoft Intune for device deployment and management
• Autodesk products (Inventor, Navisworks, AutoCAD) - installation and basic troubleshooting
• Trimble Viewpoint Vista ERP - user setup and basic troubleshooting
• 8x8 VoIP phone system - handset setup
• Zoho Desk ticketing, Dell hardware and ProSupport, Sophos wireless

What We're Looking For

• 1+ years of IT support experience, or equivalent education / certification (CompTIA A+ or similar)
• Solid Windows troubleshooting fundamentals and comfort with hardware repair and builds
• Clear, patient communication with users of all technical levels - in person, on the phone, and over video
• Reliability, follow-through, and honest documentation of your work
• Discretion, confidentiality, and good judgment in handling sensitive information and systems
• Ability to prioritize and manage multiple assignments in a fast-paced environment
• Curiosity and initiative - you notice recurring problems and want to fix the cause, not just the symptom

Nice to Have

• Exposure to Intune, Entra ID, or Active Directory administration
• Experience supporting CAD/engineering or construction-industry users
• Apple device management experience (iPhone/iPad)

Physical Requirements

• Ability to lift and carry up to 50 lbs (laptops, monitors, printers, plotter supplies)
• Ability to work under desks, in server/equipment areas, and on ladders as needed
• Regular walking between office, shop, and warehouse areas

Pay, Schedule & Benefits

• Pay: $30.00/hour
• Schedule: Full-time, primarily on-site at our Aurora, CO office. Work-from-home is supported situationally rather than on a set weekly schedule - support roles require on-site flexibility
• Growth: defined career path with advancement based on demonstrated skills and performance
• Benefits: insurance, 401(k), profit-sharing, and PTO
• Environment: modern business casual
• Employment contingent on passing a drug screen and background check
• Applications: accepted on an ongoing basis until the position is filled

Equal Opportunity Employer

We are an Equal Opportunity Employer and are committed to creating an inclusive workplace for all employees. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, marital status, veteran status, or any other protected characteristic under applicable federal, state, or local laws.