Assistant General Manager

Assistant General Manager

Fit Factory is a 6 location health club brand. We are a full service health club with a luxury studio experience. We provide an incredible value for a low price point so that our members have the experience they crave, for the price point that allows them to enjoy life outside the club. We're on a mission to radically serve our members, empower our team through career opportunities and to support our communities and others in need.

An Assistant General Manager is a role model to the Front Desk Staff as well as an assistant to the General Manager. In the absence of the General Manager, the AGM takes responsibility for all club sales. The position requires a positive attitude, a growth mindset, and discipline to achieve performance excellence.

Essential Duties and Responsibilities:

• Responsible for providing the first positive impression of our health club.
• Assist in achieving monthly New Member Goals
• You will be responsible for all facets of the sales process from answering new guest inquiries all the way through to the close.
• You will be committed to following up with guest inquiry leads, emails or voicemails for as long as it takes to close the deal.
• You will be responsible for servicing existing member's inquiries, and looking for opportunities to further serve them by booking additional services. This will include fitness consultations, free classes, and other amenities to encourage renewals, upgrades and referrals.
• Maintaining personal membership sales KPI's and meeting set monthly targets.
• Assist in the development and coaching of front desk staff members to ensure club KPIs are met
• Executing on all tasks & projects delegated by the General Manager.

Leadership & Management:

• Assists in overseeing and assuming responsibility for the general club operations including management of all Front Desk, Porters and Babysitting team members. Works with the department managers to achieve success for the entire club.
• Fully understands and adheres to the company's Mission Statement, core values and overall culture of Fit Factory, leading by example and holding all team members accountable.
• Effectively manages and communicates Policies and Procedures to make sure they are being adhered to.
• Responsible for assisting in the coverage of open shifts.
• Strives to continuously coach, motivate and develop all team members.

Sales & Goals:

• Maintains Fit Factory's Company KPIs standards & sets the example for the rest of the staff.
• Provides regular feedback to the Front Desk Staff to help understand and improve the club's needs in order to achieve goals and KPIs.
• Assist in maintaining the Club's VIP/Premier combined Capture Rate of 60%.

Communication:

• Communicates daily to the General Manager to provide an update of the club's Front Desk performance and status.
• Holds meetings with staff members on a weekly basis to provide feedback and development.
• Informational and Motivational messages for the team in WhatsApp group
• Ensures all staff members are aware of current membership promotions and works with teams to accurately present membership information

Club Management:

• Personally takes the lead and holds all club employees to the high standards that Fit Factory puts forth.
• Conducts detailed club inspections multiple times per day to ensure the maintenance standards are being met.
• Ensures all signage tv's and marketing is current and up to date.
• Assists with new hire onboarding and training for Front Desk Staff, prepares team members for final testing with the General Manager.
• Continues ongoing training with the Front Desk Staff, Porters and Babysitters.

Physical Demands:

While performing the duties of this job, the employee is regularly required to talk or hear. This role will require walking and standing during the entire shift, or remain stationary for long periods of time. This would require the ability to lift weights, 5lbs up to 100lbs and bend or stand as necessary. This position will also require frequent washing of hands.

Work Environment:

This position operates in a fast paced health club environment. This position routinely uses office equipment such as computers and phones, as well as assisting with general cleaning and upkeep of the facility when called upon.

Schedule Expectations:

The Sales Specialist is expected to adhere to the schedule set forth by the General Manager based on the club's current needs. The Sales Specialist position is expected to maintain a minimum of 40 hr/week work week schedule. The schedule can exceed 40 hrs/week based on club need. The schedule can vary month to month, and sometimes week to week depending on the club's needs, time of year and staff availability. The position requires night and weekend hours, acting as manager on duty when the General Manager is not scheduled.