Retail Shift Lead

Job Description

Job Description

Shift Lead

Job Type: Full-Time
Locations: SoDo, Ballard, Green Lake, Shoreline
Compensation: $22.30/hour DOE + Tips

Welcome to Dockside

You might know us by one of our retail cannabis stores located throughout Seattle. We are an industry-leading Washington State licensed (I-502) retailer specializing in quality medical and recreational cannabis products and accessories.

Our roots in Washington cannabis run deep. We are proud to say we opened one of the first medical dispensaries in the state and were the very first to be certified as a reliable source for quality cannabis products under the Patient Focused Certification Program.

Since the beginning, we've existed to be a trusted source of knowledge and products for every step of our customers' cannabis journey, no matter where they are, by offering a welcoming and personalized experience.

What Shapes Our CultureGive Everyone the Best Experience

We're all about creating a warm, welcoming environment the moment someone walks through our doors. Everyone deserves to be treated with patience, respect, and genuine care. We strive to improve every customer's day and leave them with the desire to come back.

Commit to Growth and Change

We're always evolving to stay ahead and keep things fresh. Staying flexible and open-minded helps us adapt to new challenges while maintaining Dockside's positive reputation. We support each other's growth, embrace feedback, and celebrate success together.

Our Future Depends on Each Other

We believe great teams are built through trust, communication, and accountability. We assume the best in one another, learn from our mistakes, and jump in to help whenever we can because we're all on the same team.

About the Role

The Shift Lead serves as the on-shift leader responsible for creating exceptional customer experiences, supporting team development, and ensuring operational excellence throughout the day.

This role is often the first step into leadership at Dockside. Successful Shift Leads lead by example, provide real-time coaching, hold teammates accountable to standards, and help create a positive, high-performing store culture.

The ideal candidate combines strong customer service skills with operational discipline, emotional intelligence, and a genuine desire to help others grow.

What Success Looks Like

Successful Shift Leads:

• Create an environment where customers feel welcomed, informed, and cared for

• Coach Sales Associates in real time to improve service, product knowledge, and execution

• Maintain composure and professionalism during busy or challenging situations

• Help build trust, accountability, and teamwork within the store

• Execute operational standards consistently while balancing customer needs and business priorities

• Act as a reliable communication bridge between the store team and Store Manager

• Lead by example and embody Dockside's mission, values, and guiding principles

Key Responsibilities

• Acts with integrity, honesty, and knowledge to promote the culture, values, and mission of Dockside

• Maintains a calm demeanor and leadership presence during periods of high volume or unusual events

• Delivers exceptional customer service and supports the team in delivering a consistent Dockside experience

• Provides clear, respectful, and timely coaching and feedback to Sales Associates during shifts

• Recognizes opportunities to improve team performance and communicates observations to store leadership

• Anticipates customer and operational needs by continuously evaluating the sales floor and store environment

• Executes store operations during scheduled shifts, including opening and closing responsibilities

• Handles daily cash management operations with accuracy and attention to detail

• Participates in inventory receiving, stocking, merchandising, and inventory management activities

• Ensures compliance with Dockside policies, cash handling procedures, safety standards, and regulatory requirements

• Supports store leadership in executing labor plans, shift coverage, and operational priorities

• Maintains regular and consistent attendance and punctuality

• Follows all health, safety, security, and regulatory guidelines

Preferred Qualifications

• Must be 21 years of age

• 2+ years of retail, hospitality, customer service, or leadership experience

• Previous experience supervising, training, coaching, or mentoring others preferred

• Experience handling cash, inventory, or operational processes in a fast-paced environment

• Proven ability to deliver exceptional customer experiences and build customer loyalty

• Strong communication, organization, and problem-solving skills

• Ability to manage competing priorities in a fast-paced environment

• Flexibility to work mornings, evenings, weekends, and holidays as business needs require

• Ability to lift up to 50 pounds and remain active throughout an entire shift

Required Skills and Abilities

• Ability to make sound decisions and solve problems in a dynamic retail environment

• Proven ability to exercise discretion, professionalism, and confidentiality

• Consultative sales experience matching products or services to customer needs

• Ability to provide and receive constructive feedback

• Strong interpersonal communication skills

• Ability to work independently while contributing positively to a team environment

• Ability to lead through influence, accountability, and example

Growth Opportunities

We believe leadership is developed, not discovered.

Shift Leads receive ongoing coaching and development focused on:

• Leadership and communication skills

• Customer experience excellence

• Conflict resolution and team development

• Operational execution

• Regulatory compliance

• Coaching and accountability conversations

Many of our strongest leaders began in frontline roles and advanced through consistent performance, accountability, and growth.

Benefits for Eligible Employees Working 25+ Hours Per Week

• Medical Insurance (80% employer-paid premiums)

• Dental Insurance

• Vision Insurance

• Flexible Spending Accounts (FSA)

• Generous and flexible PTO

• AFLAC supplemental insurance options

• 6 paid holidays per year

• Employee discount of up to 40% off at Dockside stores

Working With Us

Dockside is committed to building a workplace where people can do meaningful work, develop professionally, and contribute to something bigger than themselves.

We welcome applicants from a variety of retail, hospitality, customer service, and leadership backgrounds. Cannabis experience is helpful but not required.

If you're passionate about customer service, developing others, and helping build a high-performing team, we'd love to hear from you.

The job description represents the typical duties and responsibilities of the position but is not all-inclusive. Additional responsibilities may be assigned as business needs evolve.

Dockside Cannabis is an Equal Opportunity Employer. We are committed to creating an inclusive workplace where all employees are treated with dignity and respect. Employment decisions are based on qualifications, merit, and business needs.

Reference and background checks are conducted for finalists as part of our hiring process.

We may be a cannabis company, but we are a drug-free workplace.

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