Customer Service Specialist

Customer Service Representative – Field ServicesInvitation Homes is a team of more than 1,700 associates who come from all walks of life. We call different communities "home," but our shared values bind us together. Invitation Homes is a place where possibility lives.The market teams include our Leasing, Property Management and Rehab, Turns & Maintenance professionals. Together, our dedicated associates work hard to build excellent resident experiences while maintaining high-quality homes and ensuring potential residents are presented with a rental property they can't refuse.Your Role on the TeamAs a Customer Service Representative – Field Services at Invitation Homes you are responsible for providing administrative support, customer service and maintenance solutions to residents and other partners in a fast-paced environment. This position includes but is not limited to the following activities:Monitoring maintenance and turn & rehab dashboards and task center daily to ensure efficient response times to all work requests and communicationsManaging the Maintenance Technician and/or Superintendent daily schedules & assignments to ensure optimum efficiencyServing as first point of contact for maintenance related resident concerns and collaborating with internal teams to ensure appropriate corrective actionReviewing and approving/declining work order proposals, within approval limit, verifying proper scope, documentation, and pricingAssisting in researching and coordinating vacant utility issues to ensure utilities are activated in a timely mannerManaging and facilitating eviction schedules and personal property holds; coordinating eviction clean-outs and/or personal property removalPerforming other duties as assignedYour Experience IncludesHigh school Diploma or GEDProven experience in customer service or administrative functionsExperience in the property management or maintenance industry is helpfulExcellent organizational skills with a high level of attention to detailStrong verbal and written communications skillsEffective customer service and conflict resolution skillsIntermediate proficiency in MS Word, Excel, Outlook and AdobeWhy UsWe stand for flexibility, opportunity, and a home that people can make their own. It's as true for our associates as it is for our residents. Just like we help our residents live freer, we liberate our associates' careers, too. Our associates know that goals matter, potential is unlocked, and careers thrive. Invitation Homes isn't just a workplace but a possibility place. We offer each new associate:Competitive pay and an annual bonus program for all associatesGenerous paid time off plans including vacation accrual, sick time, volunteer time, and standard and floating holidays401k with matching company contributionsAwesome work environment with casual dressTeam events and gatheringsEmployee resource groups: Together with Women, Asian Alliance, Black Collective, Juntos, Gen Next, Valor, and Open Invitation.Build a foundation here and apply today!Salary RangeThe salary range for this position is: $17.90 - $31.03, plus individuals may be eligible for an annual discretionary bonus. Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications, location, and applicable employment laws.Compensation and BenefitsTo attract and retain top talent, we're pleased to offer competitive compensation and benefits, including:Annual bonus programHealth, dental, vision, and life insuranceLong-term and short-term disability insuranceGenerous paid time off plans include vacation accrual, sick time, standard holidays and floating holidays401(k) with company matching contributionsAwesome work environment with casual dressTeam events and gatherings (Pre- and Post-Covid)Invitation Homes is an equal opportunity employer committed to fostering a diverse, inclusive and innovative environment with the best associates. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status or any other factor protected by applicable federal, state or local law. Invitation Homes