HVAC/R Branch Manager - Light Commercial

Overview At CoolSys we offer stability, growth and industry‑leading benefits. We are recognized as one of America’s Greatest Workplaces. Competitive compensation: $100‑120k annually Ongoing education & training: access to state‑of‑the‑art facilities and paid online training Comprehensive benefits: medical, dental, vision, prescription coverage, paid vacation/holidays, and a 401(k) match Year‑round, diverse work: consistent, interesting projects across multiple industries Extra perks: quarterly bonus plan, tuition reimbursement, employee discounts on vehicles, hotels, theme parks, pet insurance and more Responsibilities Lead and manage HVAC technicians who install, repair, and maintain HVAC and refrigeration systems for commercial customers. Directly work with service and install technicians, dispatch personnel and other managers to ensure customer satisfaction and departmental goals. Serve as the senior company representative, communicating directly with customers, vendors and suppliers regarding job or project status. Interview, screen and evaluate HVAC technicians to meet workload demands. Schedule, direct, and provide technical support to HVAC technicians to meet service demands and customer expectations. Review technicians’ work, techniques, and safety requirements to ensure quality meets established standards and recommend improvements. Identify training needs of staff and facilitate delivery of a regular training program on the latest service techniques and safety procedures. Ensure compliance with applicable health and safety regulations, policies, and established work practices. Responsible for staff performance appraisals and set improvement goals per company requirements. Resolve customer and technician issues and maintain daily communication with dispatch. Review work orders, invoices, and time reports for accuracy; maintain minimal accounts receivables. Develop and monitor budgets, goals, and objectives to ensure departmental profitability. Maintain communication with vendors and factory personnel concerning warranty issues, product recall notices, and operational problems. Monitor service vehicle maintenance and inventory of parts and materials. Qualifications 5+ years of recent HVAC and refrigeration service management experience. Two years of technical training or a bachelor’s degree is preferred. Ability to perform advanced‑level maintenance and service on HVAC and refrigeration equipment. Solid working knowledge of Word, Excel, Outlook and the ability to learn new systems. EPA Universal Certification. Valid driver’s license. Problem‑solving and conflict‑management skills. Detail‑oriented and highly organized, able to handle multiple tasks and assignments. Ability to generate ideas and create processes to grow the service department. Read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to work well with management, executive leadership, support staff, and technicians. Willingness to work a non‑standard schedule including nights, weekends, and holidays as necessary. Equal Opportunity Statement CoolSys is an EEO/AA employer. All qualified individuals—including all ages, colors, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio‑economic status, veteran status, and other characteristics—are encouraged to apply. #J-18808-Ljbffr