Program Delivery Manager, AMER Activations

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What this job involves:

As the Program Delivery Manager for AMER Activations on the Amazon GREF account, you'll lead the delivery of workplace programs that enhance the employee experience for Amazonians across AMER. Reporting to the Senior Program Delivery Manager, AMER Activations, you will own day-to-day operations for Activations, Dogs at Work, and Community Banana Stands programs, which reach more than 60,000 Amazonians annually. This role requires balancing operational excellence with customer experience, managing distinct program streams that each have unique delivery models, vendor structures, and site-level requirements. You'll collaborate with cross-functional teams including IFM partners, site leads, and vendor teams to ensure consistent, high-quality program delivery across multiple markets. You'll serve as a key operational leader, translating strategic direction into consistent, high-quality program delivery while building strong partnerships that drive meaningful workplace experiences. The ideal candidate brings a proactive, hands-on leadership style with the ability to manage complex operations, empower teams, and maintain unwavering focus on customer satisfaction in a fast-paced, dynamic environment.

What your day-to-day will look like:

• Lead operations for Activations, Dogs at Work, and Community Banana Stands programs by supporting expansion to new AMER markets, ensuring alignment with portfolio strategy, and maintaining program health and customer satisfaction across all delivery channels
• Manage delivery across three distinct program streams, each with unique operational models and vendor structures, by establishing cross-market standards, managing vendor performance at the program level, and providing operational direction to vendor managers and their site-level coordination teams across 15+ AMER markets
• Support budget tracking, financial reporting, and resource allocation for Activations programs, ensuring efficiency while maximizing program impact and demonstrating frugality in all operational decisions
• Collaborate with IFM and vendor partners, site leads, and cross-functional teams to ensure seamless program integration and responsive service delivery that meets the needs of diverse stakeholder groups
• Develop and maintain Standard Operating Procedures (SOPs) to preserve standardized methodology and support program scaling as new markets and sites are added to the portfolio
• Prepare program performance reporting that demonstrates program health, customer engagement, frugality, and operational efficiency with clear metrics and actionable insights for leadership review
• Manage internal communications for the programs, including promotional materials, stakeholder updates, and customer-facing communications that build awareness and drive program participation
• Drive special projects and initiatives as they arise, supporting the Senior Program Delivery Manager by owning execution and delivery from planning through completion
• Provide mentorship and leadership that empowers vendor teams and site-level coordinators to deliver strong results while maintaining accountability for program standards
• Identify opportunities for continuous improvement in program delivery, customer experience, and operational processes, implementing changes that enhance efficiency and impact.

Required Qualifications:

• Five (5) or more years of program management experience in real estate, community engagement, strategic partnerships, hospitality, or related fields with demonstrated success leading complex initiatives
• Strong business acumen including experience with corporate infrastructure, systems management, and organizational dynamics within large organizations
• Experience leading workflow for a small team, providing mentorship and leadership that empowers team members to deliver strong results while maintaining accountability
• Financial management experience including transaction tracking, financial reporting, and resource allocation with accountability for local budgets and cost management
• Proven vendor management experience with ability to maintain strong partnerships and ensure consistent service delivery across multiple vendors and markets
• Strong written and verbal communication skills with the ability to present information clearly to executive-level stakeholders and cross-functional teams while adapting messages for different audiences
• Demonstrated success working in fast-paced, high-profile corporate environments where agility, professionalism, and client service are essential to program success
• Proactive, hands-on leadership style with willingness to support team members and lead by example in delivering results, demonstrating flexibility in approach
• Proficiency with Microsoft Office Suite (Outlook, Excel, Word, PowerPoint) and comfort learning new technology platforms to support program operations and reporting
• Strong initiative and problem-solving abilities with a track record of identifying opportunities and driving implementation from concept to execution.

Preferred Qualifications:

• Knowledge of Facilities Management processes, real estate operations, or workplace services delivery models within corporate environments
• Experience working with Amazon or other technology companies, understanding their culture and approach to workplace experience programming
• Familiarity with project management methodologies (e.g., PMP, Agile, Lean) and tools that support structured program delivery and coordination across teams
• Experience developing Standard Operating Procedures (SOPs), playbooks, or operational frameworks that drive consistency and enable scaling across geographically dispersed operations
• Track record of building partnerships with external vendors and service providers to create innovative programming that enhances employee experience
• Background in hospitality, events, or workplace services that brings depth to customer experience and operational delivery with focus on service excellence
• Experience managing programs that serve large employee populations across multiple locations with varying site requirements
• Demonstrated ability to translate strategic direction into tactical execution plans with clear milestones and success metrics.

Location: Onsite

If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table!

At JLL, we are collectively shaping a brighter way — for our clients, ourselves, and our fellow employees. We choose to take the more inspiring, innovative, and optimistic path on our journey toward success. What sets JLL apart is our culture of collaboration, locally and across the globe, which allows us to create transformative solutions for the real estate industry. We support each other's wellbeing and champion inclusivity and belonging across teams.

JLL is an Equal Opportunity Employer committed to diversity and inclusion.

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Estimated compensation for this position:

95,600.00 – 117,100.00 USD per year

This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.

Location:

On-site –Seattle, WA

Job Tags:

GREF

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions

• Comprehensive Medical, Dental & Vision Care

• Paid parental leave at 100% of salary 

• Paid Time Off and Company Holidays

• Early access to earned wages through Daily Pay

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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