System Administrator Level 2 (MSP / Hybrid WFH)

Location: Basking Ridge, NJ Work Model: Hybrid WFH with local client visits Salary: $75,000 to $85,000 MSP Experience: Required Grow Beyond the Help Desk We are a growing Cloud and Cybersecurity Managed Services Provider hiring a System Administrator Level 2 to take ownership of escalated support issues across multiple client environments. This is a hybrid WFH role with a mix of remote support and local client site work. You will handle Tier 2 escalations, support Microsoft cloud and infrastructure environments, assist with projects, and have a clear path toward Tier 3, architecture, and senior escalation responsibilities. What You Will Work On Resolve escalated issues across Microsoft 365, Windows, endpoints, servers, and networking Administer Active Directory, Group Policy, Microsoft 365 users, licensing, permissions, Intune, and device management Troubleshoot DNS, DHCP, VPNs, firewalls, and general network connectivity Support SonicWall and Cisco Meraki environments Assist with Microsoft 365 and Entra ID migrations, workstation refreshes, office moves, and infrastructure projects Support Windows Server, Hyper-V or VMware, backups, MFA, and endpoint security Use PSA and RMM tools to manage tickets, devices, patching, documentation, and time entries Work directly with clients remotely and onsite when needed What We Are Looking For 2+ years of MSP or multi-client IT support experience Strong Tier 2 troubleshooting and escalation experience Hands on experience across Microsoft 365, Active Directory, Windows, networking, and endpoint support Familiarity with PSA and RMM platforms such as Kaseya, ConnectWise, Autotask, or Datto Experience with Intune, Autopilot, SonicWall, Cisco Meraki, Windows Server, virtualization, or PowerShell is a plus Strong client communication, documentation, and problem-solving skills Valid driver's license and reliable transportation for local client visits Compensation and Benefits $75,000 to $85,000 salary based on experience Medical, Dental, and Vision Insurance Paid time off and holidays Defined career path from Tier 2 into Tier 3, senior escalation, and architecture responsibilities #J-18808-Ljbffr Bowman Williams