Customer Service Representative, AZ (8/17 Start)

Company Overview Progressive Leasing is a leading provider of in-store and e-commerce lease-to-own solutions. With more than 20 years in FinTech, we’ve grown from start-up to industry leader by innovating, simplifying, and valuing people. We are a subsidiary of PROG Holdings (NYSE: PRG), a FinTech holding company with three business segments: Progressive Leasing, Purchasing Power (an employee purchase program for consumer products and services using payroll deduction), and Four, a Buy Now Pay Later (BNPL) platform. Position Customer Service Representative – work-from-home Location & Work From Home Must reside within a 60-mile radius of Glendale, Arizona. Key Responsibilities Responsible for inbound and outbound calls. Provide top-tier support and service to customers. Details Start Date: Monday, August 17, 2026. Virtual Training: 4 weeks, full time mandatory, Monday-Friday, 7:30 AM-4:00 PM; 100% attendance required. Full time shifts available: Weekdays, 10:30 AM-7:00 PM. Saturdays and/or Sundays required: 9:30 AM-6:00 PM. Compensation: $17.00 per hour. After submitting your application, complete a quick 10-minute virtual introduction. If you meet qualifications, a recruiter will follow up via text. Complete the Ribbon AI Virtual Intro here: Desired Qualifications Customer service and prior collections experience with impeccable interpersonal skills. Excellent verbal and written communication skills. Computer and typing literacy/proficiency, working with multiple software applications/screens simultaneously. Phone experience in a customer-service / call-center environment. High school diploma or GED equivalent, 18 years or older. Curiosity, adaptability, and openness to learning as roles and workflows evolve. Requirements for Work From Home Located within a 60-mile radius of Glendale, AZ. Designated home-based workspace, preferably quiet and free from distractions. Wired internet connection with download speed of at least 10 Mbps and upload speed of at least 4 Mbps. Wireless, DSL, or satellite Internet Service Providers are not compatible. Benefits Competitive compensation. Full health benefits: medical, dental, vision, life insurance and paid parental leave. Company-matched 401k. Paid time off, paid holidays, paid volunteer time. Diversity Alliance Resource Groups. Employee stock purchase program. Tuition reimbursement. Charitable gift matching. Job-required equipment and services will be provided. EEO Statement Progressive Leasing welcomes and encourages diversity in the workplace. We do not discriminate in any aspect of employment on the basis of race, color, religion, national origin, ancestry, gender, sexual orientation, gender identity and/or expression, age, veteran status, disability, or any other characteristic protected by federal, state, or local employment discrimination laws where Progressive Leasing does business. #J-18808-Ljbffr