Collections Specialist, Office of the Bursar - UT Chattanooga

Collections Specialist

The Collections Specialist is responsible for all university bad debt collections which include Perkins loans, Student and Staff account receivables, returned checks and other university department requests.

Responsibilities

Responsible for all aspects of bad debt collections for the University, both written and verbal, including counseling students and loan borrowers to resolve their outstanding debts.

Makes payment arrangements for employees with outstanding balances prior to payroll deduction

Responsible for making payment arrangements with debtors to avoid further collection action

Assists with reviewing bankruptcies, documents, and any other request from the university general counsel for any subpoenas, garnishments or legal request

Follows up with consolidation request for all student loan borrowers

Assists with processing paperwork for loans as required by the Federal Government

Responsible for referring non-collected accounts to various outside Collection agencies, including monitoring collection reports, payments, and the explanation of debts referred

Serves as the primary contact for our third-party collection vendors

Provides backup for the Assistant Bursar/Loans in receipting loan payments, assisting borrowers with their student loan consolidation, entrance, and exit interview paperwork.

Reviews holds for off-boarding employees and updates the Bursar prior to submission

Prepares accounts during fiscal year end for write off request and approval

Ensures accounts are monitored, returned, and documented prior to write off request

Enters, balances, and reconciles write-off accounts in BANNER Student information system after approval

Monitors write-offs and holds as they are paid

Assists with all aspects of student fees during peak periods in the Bursar's office

Knowledge, Skills, and Abilities

Must be familiar with policies for student loans, student fees, and installment plans

Must have good organizational and computer skills, the ability to multi-task, and be able to work well with the public and other team members

Strong written and verbal communication skills, including phone etiquette are required

Qualifications

Minimum: Requires a high school diploma; 2 years of experience in collections within a college or an office setting handling multiple-job tasks; or an equivalent combination of education, training, and experience.

Preferred: Bachelor's degree in a relevant field; 2 years in collections or collecting bad debt and 1-2 years working in higher education is preferred.

Work Location:

University of Tennessee Chattanooga, TN Campus

This is a fully on-site position

Compensation and Benefits:

UT Market Range: MR06

Anticipated hiring salary: $45,000 - $48,000

Find more information on the UT Market Range structure

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