Instructional Designer - Onsite in Austin, TX

Learning Experience Consultant/Instructional Designer

It started with one ridiculously good idea - Create a different breed of BPO! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion; exploring new technologies, being ready to handle any challenge in a moment's notice, mastering consistency in an ever-changing world – that's what it takes to get there. If that's something you want to be a part of, apply today!

Think of yourself as an Architect for TaskUs clients, helping to build a roadmap, plan, and ultimately execute. Imagine yourself going to work with one thing on your mind: Spending your day to help build the disruptive force behind TaskUs and some of the world's most disruptive companies. Your role was designed to map requirements, plan solutions, and successfully execute learning experiences. Your achievements are gauged not on hours worked, but on the success or failure of projects and launches. You love partnering with people to understand their needs and requirements and come up with creative approaches to make them successful. You care deeply about the overall business and look for ways to add value. You like being part of a team that delivers excellence. You're entrepreneurial and resourceful. You're passionate about making the world a better place. You like being held accountable for your own results. You are also able to balance the needs of your customers against operational targets while at the same time providing world-class service and satisfaction.

Meet with Subject Matter Experts to conduct Front End Analysis/Content Analyses and document content-specific knowledge to support training development. Develop SMART Learning Objectives. Design and develop all training content and curriculum (instructor slides, handbooks, scripts, storyboards, web-based training decks, interactivity modules, quizzes, learning pathways, etc.). Create assessments per the defined assessment strategy. Edit and develop video content using software such as Premier, Camtasia, etc. Review and edit training content created by other team members for Quality Assurance. Consult learning partners on adult learning best practices. Receive and give continuous feedback to optimize team efficiency. Scheduling and building out the monthly calendar.

Required skills/qualifications: BA/BS degree in education, learning theory, instructional design, and/or related discipline field or equivalent practical 10 yrs experience in lieu of degree. 3+ years of experience designing, developing and delivering learning using multiple media. Some experience using e-learning tools and software (i.e. Articulate, Captivate, Evolve) to create training content. Strong organizational skills. Experience with documentation, technical writing, and narrative scripting. Tolerance and enthusiasm for working with ambiguity and change. Experience with Adobe Creative Cloud suite for graphic and animation development. Proven excellence in developing fully ADA Compliant training deliverables.

Nice to have: UX/UI experience. Hands-on experience with technical topics or environments (e.g. computers, programming, networking, front-end development, etc.). Experience migrating training courses into Intellum or other LMS. Experience in corporate education (L4) Learning Management System - Intellum Exceed LMS (L4). SQL queries and visualization of key performance metrics. Experience with Google suite, Buganizer, and QA.

About Us: We are a collective of highly capable humans, who understand how to deploy technology and data to best serve your purpose. From Digital CX to Content Security, AI Operations, Consulting, and anything in between, we consider ourselves responsible for protecting our partners' interests and supporting their long-term success through innovation and technology—powered by ridiculously smart people.

TaskUs partners with the world's most innovative and disruptive brands to protect what matters most and to thrive in an ever-changing world. TaskUs currently has over 25,000 employees around the world with offices across the United States, the Philippines, India, Taiwan, Mexico, Greece, Ireland, and Colombia. TaskUs is an equal opportunity employer. If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us! TaskUs is an Equal Opportunity Employer.

EEO: TaskUs is proud to be an equal opportunity workplace and is an affirmative action employer. We celebrate and support diversity; we are committed to creating an inclusive environment for all employees. TaskUs people first culture thrives on it for the benefit of our employees, our clients, our services, and our community.

DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.