Associate I, Production Operations

Production Operations Associate I

We are FIS. Our technology powers the world's economy and our teams bring innovation to life. We champion diversity to deliver the best products and solutions for our colleagues, clients and communities. If you're ready to start learning, growing and making an impact with a career in fintech, we'd like to know: Are you FIS?

About the Role

As a Production Operations Associate I, you will play a critical role in supporting remittance processing operations by ensuring the accurate and timely handling of financial transactions and payment-related documents. You will work in a production-driven environment focused on quality, accuracy, compliance, and service delivery. Success in this role means consistently meeting processing goals, maintaining data integrity, and supporting operational excellence. You will contribute to the efficient movement of payments while helping deliver reliable outcomes for clients and stakeholders.

Schedule

Monday through Friday 6PM 2:30 AM. Fully on-site

What You Will Be Doing

Process remittance payments, financial transactions, and associated documentation with accuracy and efficiency

Review, sort, prepare, and validate incoming remittance materials according to established procedures

Perform data entry and transaction processing while maintaining high quality standards

Identify and resolve processing discrepancies, exceptions, and documentation issues

Ensure payment information is accurately recorded and reconciled within required systems

Follow operational controls, security procedures, and regulatory requirements for financial transaction handling

Meet productivity, quality, and service-level objectives in a production environment

Support daily workflow management by prioritizing tasks and maintaining processing deadlines

Collaborate with team members and operational partners to address processing challenges and improve outcomes

Maintain accurate records and documentation to support audit readiness and operational transparency

Required Qualifications

High school diploma or equivalent combination of education, training, and relevant experience

Ability to process high volumes of transactions while maintaining accuracy and attention to detail

Experience working with data entry, payment processing, document handling, or operational workflows

Strong organizational and time management skills in a production-focused environment

Ability to follow established procedures, controls, and compliance requirements consistently

Strong problem-solving skills with the ability to identify and resolve processing exceptions

Effective verbal and written communication skills

Proficiency with computer applications, data management systems, and standard office technology

Preferred Qualifications

Experience in remittance processing, lockbox operations, payment services, or financial operations

Familiarity with financial transaction processing environments

Experience working with quality control standards and operational metrics

Knowledge of document imaging, records management, or reconciliation activities

Ability to adapt quickly to changing priorities and production demands

What We Offer You

At FIS, you can grow your career as far as you want to take it. Here's what else we offer:

Opportunities to make an impact in fintech

Personal and professional learning

Inclusive, diverse work environment

Resources to give back to your community

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

EEOC Statement

FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here

For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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