Client Service Associate

Client Service Associate

Shore United Bank is seeking a full-time Client Service Associate to join Wye Financial Partners team. Wye Financial Partners is a financial services firm offering full-service investment and insurance solutions through our broker/dealer, LPL Financial. LPL Financial is the largest independent broker/dealer in the country and has been a partner of ours for over a decade.

The Client Service Associate is responsible for supporting client relationships and delivering high-quality service to maintain client satisfaction and loyalty. This role involves managing client communications, maintaining accurate records, updating client information, and responding to inquiries in a timely manner. The associate collaborates closely with management, financial advisors, and senior leadership to ensure smooth operations and effective client engagement. The key duties include coordinating administrative and client service activities within the brokerage department on the LPL Financial platform, providing backup support for trust services on the Fi-Tek/Global Wealth ES platform, and assisting in the development of customer service policies.

Essential Functions:

• Answers all incoming telephone calls and distributes accordingly.
• Schedules appointments.
• Greets clients and visitors.
• Responsible for initial and ongoing filing and maintenance of all client files.
• Prepares new client files and maintains client account paperwork as directed.
• Prepares daily logs and other required monthly and quarterly reports.
• Sorts and forwards incoming mail appropriately.
• Forwards bills as received to Manager for payment approval.
• Executes deposits for clients and Wye accounts as needed.
• Prepares Fed Ex/UPS packages and assures package is taken to appropriate drop box for overnight shipment as needed.
• Orders and maintains supplies for the entire office.
• Assists EVP, VP and Advisors with daily paperwork as needed.
• Coordinates specific work tasks with other personnel within the department as well as with other departments to ensure the smooth and efficient flow of information.
• Organize and plan team and client events as needed.
• Support advisors in maintaining relationships with clients.
• Serves as a resource to support advisors for client's other professionals such as Attorneys, Portfolio Managers, and Accountants.
• Proactively update and review advisor calendars to anticipate upcoming meetings and paperwork required. Responsible for coordinating with advisor for advance meeting preparation to include last meeting review, agenda creation and new paperwork creation.
• Maintain and communicate with advisors on referral system on Shore Connect.
• Facilitate 1099 and K-1's year-end tax reporting as needed for LPL accounts.
• Cooperates with, participates in, and supports the adherence to all internal policies, procedures, and practices in support of risk management and overall safety and soundness and the Bank's compliance with all regulatory requirements, e.g., Community Reinvestment Act (CRA), Bank Secrecy Act (BSA), Equal Credit Opportunity Act, SAFE Act, etc.; ensures that the office and all personnel adhere to the same.
• Participates in required training sessions, including training for compliance with BSA/AML policies and procedures.

Location: Waldorf Annex - 3035 Leonardtown Road, Waldorf, MD 20601

Position Type/Expected Hours of Work:

• Full-time.
• Non-exempt.
• Days of Work: Monday-Friday. (Hours are Monday-Thursday 8:30am to 5pm and Friday 8:30 am to 4pm)

Required Education and Experience:

• High school diploma/GED equivalent
• BS or BA degree in Finance, Business Administration, or related field
• Minimum of 1 year experience successfully providing excellent customer service
• Experience within banking or wealth management preferred

Compensation:

• The pay range for this position is $23.00 to $30.00 hourly.
• Actual compensation offered may vary from the posted hiring range based on factors such as relevant experience, time in role, base salary of internal peers, prior performance, business sector, licensure requirements and/or skill level, and will be finalized at the time of offer.

Company Benefits:

• Join a family and community-oriented workplace that offers a team environment, along with a collaborative and friendly place to work.
• Comprehensive benefits package for full-time, permanent employees including health, dental, vision, company-paid life insurance, mental health well-being, short-term and long-term disability, and much more!
• Paid parental leave
• 401k savings plan with up to a 4% company match
• Employee Stock Purchase Plan
• Employee perks such as: employee banking services, loan discount program, education assistance, career development program, Employee Assistance Program, and wellness initiatives.
• Opportunity for growth and advancement
• Paid training program and continuous training sessions throughout the year on various topics
• Generous paid time off and paid sick time
• Community involvement opportunities

Shore United Bank is a full-service financial institution with a rich history dating back to 1876. In excess of $6 billion in assets, we offer innovative financial services delivered with the personal touch you expect. We serve a broad geographic area with branches in Maryland, Delaware, and Virginia, and we also provide a comprehensive suite of digital banking services that allow you to bank with us no matter where life takes you. In addition to banking, we offer trust and wealth management services through Wye Trust, a division of Shore United Bank. Together, our team of experienced professionals is dedicated to helping you achieve your financial goals.

Shore United Bank is an Affirmative Action/Equal Opportunity Employer. Shore United Bank is an E-Verify participant.