Dining Room Host

Chick-fil-A Dining Room Host

A Chick-fil-A Dining Room Host creates a welcoming atmosphere by greeting guests, maintaining a spotless dining area (tables, floors, restrooms, condiment stations), clearing trays, restocking supplies, and checking in with each guest in the dining room to ensure guest satisfaction, all while embodying the brand's core values of hospitality, teamwork, and positive attitude. This role involves physical tasks like standing and lifting. This role does not involve taking orders or ringing up orders on the cash register.

Key Responsibilities:

• Guest Experience: Greet guests with genuine hospitality, check on them during their visit (table touches), and offer fond farewells.
• Cleanliness & Sanitation: Keep dining areas, countertops, floors, and restrooms sparkling clean; change trash, sanitize tables, and ensure condiment stations are stocked.
• Operational Support: Assist the team with tasks like restocking, running food, expediting orders, and sometimes take orders to customers waiting at curbside as needed.
• Brand Representation: Uphold Chick-fil-A's vision, mission, and values, adhering to all appearance and sanitation guidelines.

Ideal Qualities:

• Positive Attitude: Friendly, enthusiastic, and loves serving others.
• Team Player: Adaptable, dependable, and works well with others.
• Proactive: Takes initiative and enjoys learning.
• Resilient: Handles fast-paced environments and stress well.
• Observant: Notices the needs of others before they ask.

Physical Demands:

• On your feet for the whole shift, usually 3-4 hours.
• Lifting and carrying items (often 20-40 lbs), such as emptying the trash, carrying jugs of tea and lemonade to the car for some guests.
• Bending and stopping to wipe tables, sweep the floor and clean windows.

In essence, the Dining Room Host is crucial for delivering Chick-fil-A's "REMARKable Experience" by blending operational excellence with exceptional, personalized service.

Schedule:

• We schedule Dining Room Hosts during peak hours of lunch and dinner
• Most Dining Room Hosts prefer to work 3 shifts per week, but we can give more shifts to those who want them
• Typical lunch shift would be 11am - 3pm
• Typical dinner shift would be 5pm-8pm
• We serve Mon-Sat, closed on Sundays