Registrar Rehab

Position Details Full‑time Monday to Friday, day shift 8:30 a.m. to 5 p.m. Position will support the neuro clinic on 4949 Coolidge Hwy in Royal Oak. This clinic offers rehabilitation services for physical, occupational and speech therapy. Initial training will include one week at the Sterling Heights office (44300 Dequindre Road). Job Summary Under the direction of the Patient Access Registration Front Line Manager, the Acute Care Hospital Registrar 1 ensures a smooth, timely registration/admission process by obtaining accurate demographic, clinical and insurance data; collecting co‑pay/deductible, residual and prior balances; performing initial financial screening on all self‑pay and out of network patients, and referring them to Financial Advisors as necessary while providing optimal customer satisfaction, reception, and patient way‑finding as required. Essential Functions Greet customers promptly with a warm and friendly reception. Direct patients to an appropriate setting, explain and apologize for any delays. Maintain professionalism and diplomacy at all times, following specific standards defined in the department professionalism policy. Register patients for each visit type and admit type and area of service via EPIC (Electronic Medical Record‑EMR). Collect and document all required demographic and financial information. Appropriately activate, convert, and discharge visits on EPIC. Accurately and efficiently perform registration and financial functions to include thorough interviewing techniques, registering patients in appropriate status, following registration guidelines while ensuring accurate and timely documentation of demographic and financial data; obtain appropriate forms and scan into the medical record as per department protocol. Scrutinize patient insurance(s), identify the correct insurance plan, select appropriately from EPIC, and document correct insurance order. Apply recurring visit processing according to protocol. May facilitate use of electronic registration tools where available (Kiosks, etc.). Verify patient information with third‑party payers. Collect insurance referrals and documents on EPIC. Communicate with patients and physician/office regarding authorization/referral requirements. Obtain financial responsibility forms or completed electronic forms with patients as necessary. Review, obtain and witness hospital consent forms, and Notice of Privacy Practices with patient/family. Screen outpatient visits for medical necessity. Provide cost estimates. Collect and document Advance Directive information, educating and providing information as necessary. Collect and document Medicare Questionnaire, issue Medicare Inpatient Letter & Medicare Off‑site Notifications as required by Government mandates. Scan appropriate documents. Financial Advocacy: screen all patients self‑pay and out of network patients using EPIC tools. Provide information for follow‑up and referral to the Financial Advisor as appropriate. Initiate payment plans and obtain payment; inform and explain to patients/families all applicable government and private funding programs and other cash payment plans or discounts. Incorporate POS (point‑of‑service) collection processes into daily functions. May issue receipts and complete cash balance sheets in specified areas where appropriate. Utilize audits and controls to manage cash accurately and safely. Transcribe written physician orders, communicating with physician/office staff as necessary to clarify. Determine and document ICD‑10 codes. Perform medical necessity check and issue ABN as appropriate for Medicare primary outpatients. Affix wristbands to patients, prepare patient charts. Manage/prepare miscellaneous reports, schedules and paperwork. Maintain inventory of supplies. May facilitate scheduling in identified areas for ancillary testing. Mark duplicate medical records for merge: identify potential duplicate records to determine that past and current records are truly the same. Utilize all system resources and contact patient if necessary. May act as a preceptor to a newer staff member. Maintain or exceed the department‑specific individual productivity standards, collection targets, quality audit scores for accuracy, productivity, collection and standards for registrations/insurance verifications. Provide excellent service to our clinical and downstream departments and physicians who use our registration services. Contribute to process improvement activities to support an efficient patient and process flow. Clerical duties including typing, filing, mailing, calling patients to form groups or to obtain case history, copying, faxing, receiving payments and funding applications. Maintain or exceed the Corewell Health Customer Service Standards: Service, Ownership, Attitude, and Respect. Provide every customer with a seamless, flawless Corewell Health experience. Remain compliant with regular TB testing & flu vaccination per Hospital requirements. Qualifications High School Diploma or equivalent. 1 year of relevant customer service or health care industry experience. Must be 18 years of age, as required to co‑sign legal documents (hospital consent forms, etc.). Proficient in medical terminology and meets the typing requirement (30 words / minute). Preferred Experience with Windows, Excel, Word, Outlook, EPIC, Electronic Eligibility System and various websites for third‑party payers for verification. About Corewell Health As a team member at Corewell Health, you will play an essential role in delivering personalized health care to our patients, members and our communities. We are committed to cultivating and investing in you. Our top‑notch teams are comprised of collaborators, leaders and innovators that continue to build on one shared mission statement – to improve health, instill humanity and inspire hope. Join a nationally recognized health system with an ambitious vision of continued advancement and excellence. How Corewell Health Cares for You Comprehensive benefits package to meet your financial, health, and work/life balance goals. On‑demand pay program powered by Payactiv. Discounts directory with deals on the things that matter to you, such as restaurants, phone plans, spas and more. Optional identity theft protection, home and auto insurance. Traditional and Roth retirement options with service contribution and match savings. Eligibility for benefits is determined by employment type and status. Primary Location SITE – Care Center Royal Oak – 4949 Coolidge Hwy – Royal Oak Department Name Physical Medicine and Rehab BHC – Royal Oak Hosp Employment Type Full time Shift Weekly scheduled hours: 40. Hours of work: 8:30 a.m. to 5 p.m. Days worked: Monday to Friday. Weekend frequency: N/A. Equal Employment Opportunity Statement Corewell Health is committed to providing a safe environment for our team members, patients, visitors, and community. We require a drug‑free workplace and require team members to comply with the MMR, Varicella, Tdap, and Influenza vaccine requirement if in an on‑site or hybrid workplace category. Corewell Health grants equal employment opportunity to all qualified persons without regard to race, color, national origin, sex, disability, age, religion, genetic information, marital status, height, weight, gender, pregnancy, sexual orientation, gender identity or expression, veteran status, or any other legally protected category. We invite those that share in our commitment to join our team. You may request assistance in completing the application process by calling View phone number on click.appcast.io. #J-18808-Ljbffr Corewell Health