Customer Experience Internship

Customer Experience Intern

We are seeking an enthusiastic and curious Customer Experience Intern to join our team this fall. This is a hands-on opportunity to explore the insurance industry from the inside out - gaining exposure to key areas including claims, operations, and billing while making a real impact. In this role, you will collaborate with leaders and team members across the organization while experiencing the day-to-day workings of careers in the insurance industry. Through a variety of industry-focused and peer-led activities, you'll build valuable professional skills, expand your network, and gain meaningful experience in a fast-paced and supportive environment.

This internship will take place on-site during standard business hours, with flexibility to support your class schedule and academic commitments. It also has the potential to transition into a full-time role upon completion, based on business needs and available opportunities.

Accountabilities

• Learn operational pieces and requirements in Billing, Center of Operations, and Claims.
• Attend and participate in team and leader meetings.
• Experience and learn the fundamentals of TMG's operations including business strategy, profitability, and organizational structure.
• Shadow team members and experience decision-making, relationship building, and daily operations.

Qualifications

• Active college student.
• Attending an eligible college or university.
• Passion and desire to learn.
• Onsite attendance at home office (1111 Ashworth Road, West Des Moines).
• Students seeking business majors including but not limited to: Insurance, Accounting, Administration & Management, Economics, Finance, Human Resource Management, International Business, Marketing, Real Estate, Sales, Actuary Science, Computer Science, Mathematics, Data Analytics, Journalism/Communications.
• Strong verbal and written communication skills, with the ability to convey clear, concise information to others.
• Driven by positive and professional attitude and strong work ethic.
• Proficient with Microsoft Office Suite (Outlook, Word, Excel).
• Self-disciplined, proactive, and takes ownership and responsibility.
• Ability to work collaboratively in an inclusive team environment as well as independently.

Perks of working at The Mutual Group

• Competitive Pay: Interns earn hourly wages while gaining hands-on experience. The hourly pay range for this internship is $20, commensurate with experience.
• Mentorship Programs: Pairing interns with experienced professionals.
• Volunteer Opportunities: Organized events for community service.
• Real projects: Interns contribute to meaningful work, not just observe from the sidelines.
• Free Lunch: On-site cafeteria available Tuesday-Thursday.
• Balanced Schedule: A 39-hour work week designed to support productivity and well-being.

Benefits

• Competitive base salary plus incentive plans for eligible team members
• 401(K) retirement plan that includes a company match of up to 6% of your eligible salary
• Free basic life and AD&D, long-term disability and short-term disability insurance
• Medical, dental and vision plans to meet your unique healthcare needs
• Wellness incentives
• Generous time off program that includes personal, holiday and volunteer paid time off
• Flexible work schedules and hybrid/remote options for eligible positions
• Educational assistance

Equal Opportunity Employer

The Mutual Group is an Equal Opportunity Employer. It is our policy to recruit, hire, train and promote individuals in all job classifications without regard to race, color, religion, sex, national origin, age, veteran status, disability, sexual orientation, gender identity or any other characteristic protected by law.

• Know Your Rights: Workplace Discrimination is Illegal
• Your Rights Under USERRA

Applicants requiring a reasonable accommodation due to a disability at any stage of the employment application process should contact View email address on click.appcast.io.

All offers of employment are contingent upon the successful completion of a background check.