AV Support Engineer (On Demand/Dispatch) - West Point, Pennsylvania, USA

Axiom Technologies is a Global IT Services partner supporting medium to large-scale enterprises. Please visit our website for more information about what we do at Job Type: Independent Contractor (1099) Work Arrangement: Onsite / Field Support Schedule: On-Demand – Hours are not guaranteed Benefits: None Locations: West Point, Pennsylvania, USA Position Overview We are looking for experienced AV Support Engineers – L2 Field Support to provide onsite technical support for meeting room and audio-visual (AV) environments across multiple client locations. This is an on-demand field support opportunity , where technicians will be contacted based on client requirements. Please note that the number of hours and frequency of assignments are not guaranteed . The ideal candidate should have hands-on experience troubleshooting meeting room technologies, AV equipment, Microsoft Teams Rooms, network connectivity, and related peripherals. Key Responsibilities Advanced Onsite Troubleshooting Diagnose complex AV issues, including intermittent failures, device disconnects, poor call quality, and peripheral issues. Collect MTR logs, Event Viewer logs, peripheral logs, and other technical information for remote team analysis. Implement fixes based on SOPs and instructions provided by the remote support team. Perform onsite troubleshooting and issue isolation. New Meeting Room Setup & Build Perform physical installation and setup of new meeting rooms according to approved designs. Install and connect Microsoft Teams Rooms (MTR), consoles, cameras, DSPs, displays, and other peripherals. Validate cabling, power, and peripheral integration. Configure room systems, including account login, basic policies, and device pairing. Conduct initial smoke testing and functional validation. IMACD Activities – Install, Move, Add, Change & Decommission Relocate meeting room equipment and restore full functionality. Install, replace, or add cameras, microphones, speakers, consoles, and other AV peripherals. Perform equipment decommissioning as required. Advanced Configuration Support Provide local hands-and-feet support to remote teams for predefined configurations through Teams Admin Center. Support features such: Dual display Content ingest Proximity Join Device pairing Assist with basic DSP configuration and AV device integration. Network & AV Issue Isolation Perform physical port-level and VLAN checks in coordination with the network team. Validate network switching, QoS markings, and physical network paths. Determine whether issues are related to the network, hardware, peripherals, or application. Work with OEM/vendor support teams such as Logitech, Poly, Crestron, and Microsoft during troubleshooting sessions. Execute live troubleshooting steps onsite as directed by remote/OEM teams. Assist with hardware RMA, replacement, and installation activities. UAT & Meeting Room Certification Perform detailed room testing, including: Audio pickup and playback Video quality and framing Content sharing Microsoft Teams meeting join scenarios Camera, microphone, speaker, and display functionality Validate rooms against defined standards and checklists. Support UAT activities with business users and IT teams. Assist with final sign-off and go-live readiness. Documentation & Reporting Update service tickets with detailed technical findings, troubleshooting steps, and resolution details. Capture pre- and post-activity evidence, including photos and logs. Maintain as-built documentation for newly installed meeting rooms. Identify recurring issues and highlight potential improvements. Previous experience in AV support, meeting room support, field services, or L2 desktop/AV support . Hands-on experience with meeting room technologies and AV peripherals. Experience supporting Microsoft Teams Rooms is preferred. Ability to troubleshoot AV, hardware, network, and connectivity issues onsite. Strong communication and coordination skills with remote support teams, vendors, and onsite users. Technician must be able to speak the local language of the assigned site/location. Must be comfortable working independently in a field/on-demand environment. Strong documentation and ticketing skills. Must have reliable internet connectivity for onsite troubleshooting and coordination. Required Tools & Equipment Technicians are required to carry the following tools/equipment to the client site: Professional AV/IT toolkit Headset Laptop with PuTTY application installed USB flash drive for firmware-related troubleshooting on network devices Reliable internet connection On-demand / as-needed assignments Hours are not guaranteed Work will be performed onsite only Assignments may vary depending on client requirements and location Technicians must have their own required tools and equipment Local-language communication capability is required for the assigned location #J-18808-Ljbffr Axiom Technologies Pty Ltd.