TASKI Technical Customer Service Representative

Customer Service & Technical Support Specialist

Solenis is a leading global provider of water and hygiene solutions. The company's product portfolio includes a broad array of water treatment chemistries, process aids, functional additives, cleaners, disinfectants, and state-of-the-art monitoring, control and delivery systems. These technologies are used by customers to improve operational efficiencies, enhance product quality, protect plant assets, minimize environmental impact, and create cleaner and safer environments. Headquartered in Wilmington, Delaware, the company has 78 manufacturing facilities strategically located around the globe and employs a team of over ~23000 professionals in >160 countries across six continents. Solenis is a 2025 Best Managed Company Gold Standard honoree.

We are seeking a dedicated and customer-focused Customer Service & Technical Support Specialist to join our team. In this role, the successful candidate will serve as a primary point of contact for customers and internal teams regarding ordering and service support for TASKI and NSS equipment. This position plays a key role in delivering exceptional after-sales service, diagnosing technical issues, and ensuring customer satisfaction throughout the service lifecycle.

Key Responsibilities

• Deliver outstanding customer service through accurate information, timely responses, and ownership of inquiries.
• Maintain strong technical knowledge of TASKI and NSS equipment and parts.
• Communicate with customers via phone, email, chat, and remote support tools to assess and resolve equipment issues.
• Collaborate with Technical Specialists, Distributors, Sales Professionals, and third-party service providers.
• Process orders and dispatch service calls in compliance with company policies.
• Advise customers on warranty coverage, return policies, and service procedures.
• Promote after-sales services and products through upselling techniques.
• Conduct follow-up calls and satisfaction surveys to ensure service resolution and customer satisfaction.
• Utilize systems such as SAP, Salesforce, Microsoft 365, Intellitrail, and remote support tools.
• Participate in ongoing learning and development activities (minimum of 100 hours per year).

Required Qualifications

• 13 years of experience in a technical support, customer service, or related role preferred.
• Strong communication and problem-solving skills.
• Ability to work independently and collaboratively in a fast-paced environment.
• Proficiency with CRM and ERP systems.
• High School Diploma or equivalent.

We understand that candidates will not meet every single desired qualification. If your experience looks a little different from what we've identified and you think you can bring value to the role, we'd love to learn more about you.

At Solenis, we understand that our greatest asset is our people. That is why we offer competitive compensation, comprehensive benefits which include medical, dental, vision & 401K, and numerous opportunities for professional growth and development. So, if you are interested in working for a world-class company and enjoy solving complex challenges, whether in the lab or the field, consider joining our team.

Solenis is proud to be an Equal Opportunity Affirmative Action Employer, including Minorities / Women/ Veterans / Disabled. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Should you require assistance in applying to this opportunity, please reach out to Solenis Talent Acquisition.

The expected compensation range for this position is between $52,760.00 and $77,374.00 plus discretionary bonuses. The exact compensation may vary based on your skills, experience and other factors permitted by law.