Client Support Specialist - Onsite

Job Description

Job Description

Genesis10 is currently seeking a Client Support Specialist - Onsite position with a Technology Company located in Columbus, OH. This is a 6+ month contract to hire opportunity. This position is fully onsite.

Compensation: $21.00 - $25.00 per hour, W2, based on qualifications

Position Overview:
This position is responsible for providing comprehensive wireless support for client operations, troubleshooting end-user problems, and supporting the Project Manager. The ideal candidate will have a strong drive for customer service and mobile technology, with a unique opportunity for a career path toward project management. The role begins full-time in the office with the potential to become hybrid after six months based on performance.

Key Responsibilities:

• Receive and track new hire phone requests, create and submit device orders, and coordinate delivery
• Provide Tier 1 and Tier 2 customer support for activating new equipment, troubleshooting issues, and corporate email setup
• Manage activations for new accounts and personal to corporate account transfers
• Provide White Glove support and process ad-hoc upgrade requests for the VIP/executive team
• Serve as a liaison between General IT support groups and cellular carriers
• Manage all wireless device and service orders, including monthly cancellations for zero-use lines
• Create and maintain documentation updates
• Coordinate mobile off-boarding in alignment with HR
• Participate in recurring meetings to stay updated on account activities
• Assist Program Managers with various projects and assignments

Primary Requirements:

• High school diploma or equivalent
• At least two (2) years of experience working with wireless carriers
• Experience or understanding of Mobile Device Management (MDM) (e.g., Microsoft Intune) and Multi-Factor Authentication (MFA) products
• Proficiency in Microsoft Office Suite or related software
• Experience with virtual presentation solutions (e.g., WebEx, Teams, BlueJeans)
• Excellent customer service skills with experience providing Tier 1 and Tier 2 support
• Ability to lead demonstrations and presentations in both virtual and physical environments
• Ability to work independently with strong attention to detail
• Strong problem-solving and multitasking abilities
• Capability of handling confidential documents and securing information
• Must be reliable with good attendance and professional communication skills

Desired Skills:

• Experience creating presentations
• Experience with or knowledge of the ServiceNow ticketing system

Only candidates available and ready to work directly as Genesis10 employees will be considered for this position.

If you have the described qualifications and are interested in this exciting opportunity, please apply!

Ranked a Top Staffing Firm in the U.S. by Staffing Industry Analysts for six consecutive years, Genesis10 puts thousands of consultants and employees to work across the United States every year in contract, contract-for-hire, and permanent placement roles. With more than 300 active clients, Genesis10 provides access to many of the Fortune 100 firms and a variety of mid-market organizations across the full spectrum of industry verticals.

For contract roles, Genesis10 offers the benefits listed below. If this is a perm-placement opportunity, our recruiter can talk you through the unique benefits offered for that particular client. Benefits of Working with Genesis10:

• Access to hundreds of clients, most who have been working with Genesis10 for 5-20+ years
• The opportunity to have a career-home in Genesis10; many of our consultants have been working exclusively with Genesis10 for years
• Access to an experienced, caring recruiting team (more than 7 years of experience, on average)
• Behavioral Health Platform
• Medical, Dental, Vision
• Health Savings Account
• Voluntary Hospital Indemnity (Critical Illness & Accident)
• Voluntary Term Life Insurance
• 401K
• Sick Pay (for applicable states/municipalities)
• Commuter Benefits (Dallas, NYC, SF, and Illinois)

For multiple years running, Genesis10 has been recognized as a Top Staffing Firm in the U.S., as a Best Company for Work-Life Balance, as a Best Company for Career Growth, for Diversity, and for Leadership, amongst others. To learn more and to view all of our available career opportunities, please visit us at our website.

Genesis10 is an Equal Opportunity Employer. Candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.