Member Experience Analyst

MJK Connections is partnering with a client whose business revolves around supporting credit union clients. The primary responsibilities of the Member Experience Analyst are to assist the clients with a variety of projects, involving analysis and reporting of data. A desired element within this role would be past experience using data to tell a meaningful story that can be used to drive business decisions. Additionally the candidate will need to be able to respond to requests in a timely manner, as well as communicate clearly and effectively. PRIMARY RESPONSIBILITIES Handling analysis of data, both large and small scale, transforming the data into meaningful information using data visualization techniques with intent to drive action and business decision making. Work on high-impact strategic analytics projects to provide data-based insights and recommendations. Identify and extract data from sources to use in reporting, analysis and project development. Build and maintain recurring metrics, reports, and dashboards. Present findings to internal team members and/or clients. Creation of supplementary reports/analysis for programs offered by Member Loyalty Group. Create, prepare, and distribute Internal Service Survey, Relationship, Engagement reports. Assist team in creating internal process efficiencies to help with both internal and external reporting. Support manager(s) in product/service benchmarks, executive KPIs, and new project initiatives. Assist in additional client and/or program support activities as assigned. EDUCATION, TRAINING & SKILLS Bachelor's Degree in a quantitative or business-related field such as Business, Economics, Finance, Mathematics, Statistics, Computer Science, or Engineering. Experience with large volumes of unstructured & structured data Experience building PowerPoint decks to convey analytical results and make business recommendations Ability to put structure around ambiguous business problems, designing analytical approaches based on available data Ability to translate analysis results into actionable business recommendations Excellent written and verbal communication skills Must be a team player. Must be able to handle working on multiple projects at once. Must have the ability to troubleshoot issues, and solve problems independently. Detail-oriented, well-organized and able to handle multiple tasks. Able to work independently with minimal guidance. Strong technical aptitude with the ability to independently learn new technology. Expert level with Excel, including experience with pivot tables Experience with data visualization tools (such as Tableau) a plus Experience with data blending tools (such as Alteryx) a plus Experience as a self-starter and working with varying degrees of direction Must have professional demeanor, positive attitude, patience, flexibility and a desire to provide exceptional service to internal and external partners. #J-18808-Ljbffr MJK Connections LLC