Business Development

Position Summary

We are committed to transforming lives through compassionate, evidence-based behavioral health and addiction services. As we grow, we are seeking dedicated professionals who are ready to elevate care and make a difference every day.

Job Responsibilities

Territory Development & Referral Growth

• Develop and execute a strategic business development plan for assigned Indiana markets.

• Maintain a consistent presence within priority target markets:

  • Indianapolis/Marion County

  • Fort Wayne

  • St. Joseph County (South Bend/Mishawaka)

  • Elkhart County

  • Rural Northeast Indiana

• Identify, prospect, and cultivate new referral relationships.

• Grow referral volume and admissions through targeted outreach and relationship management.

• Analyze market opportunities, referral trends, and competitor activity.

• Maintain an organized referral source database and pipeline.

Relationship Management

• Build and maintain relationships with:

  • Hospitals and emergency departments

  • Behavioral health providers

  • Primary care physicians

  • Federally Qualified Health Centers (FQHCs)

  • Community Mental Health Centers

  • Probation, parole, and specialty courts

  • Department of Child Services (DCS)

  • Employers and EAPs

  • Recovery residences and sober living programs

  • Community-based organizations

• Conduct regular face-to-face meetings with referral sources.

• Serve as the primary point of contact for referral partners.

• Respond promptly to referral inquiries and service concerns.

Community Outreach & Marketing

• Represent substance abuse residential program at community events, conferences, coalition meetings, and networking functions.

• Coordinate facility tours and educational presentations.

• Deliver training and educational sessions regarding addiction treatment services and levels of care.

• Increase community awareness of substance abuse residential programs and outcomes.

• Assist in developing local marketing campaigns and outreach initiatives.

Admissions Collaboration

• Partner closely with Admissions and Clinical teams to facilitate smooth referral processes.

• Assist referral sources with patient placement and treatment access.

• Monitor referral conversion rates and identify barriers to admission.

• Support census stabilization and growth initiatives.

Reporting & Accountability

• Document all outreach activities within CRM systems.

• Maintain accurate referral source records and contact notes.

• Provide weekly reports on:

  • Referral activity

  • New relationships established

  • Admissions generated

  • Market trends

  • Competitor intelligence

• Meet or exceed established business development goals and KPIs.

Key Performance Indicators (KPIs)

The Business Development Representative will be evaluated on:

• Monthly referral volume

• Monthly admissions generated

• Referral-to-admission conversion rate

• New referral sources developed

• Face-to-face appointments completed

• Community presentations conducted

• CRM documentation compliance

• Territory coverage and market penetration

• Census growth contribution

Benefits

• Competitive Salary

• Medical, Dental and Vision plan

• Vacation plan

• Paid Time Off

• Tuition Reimbursement

• Positive work environment

• Regular staff Appreciation and Recognition

• Mileage reimbursement or vehicle allowance

• Cell phone allowance

Qualifications

• Bachelor’s degree preferred; equivalent experience considered.

• Minimum 2 years of business development, healthcare sales, behavioral health, or addiction treatment experience.

• Valid driver’s license and reliable transportation.

• Ability to travel extensively throughout Indiana.

• Strong communication, presentation, and networking skills.

• Experience managing a sales territory and referral pipeline.

• Proficiency with CRM systems and Microsoft Office.

• Experience in substance use disorder treatment, behavioral health, healthcare, or hospital outreach.

• Knowledge of Indiana behavioral health systems and referral networks.

• Existing professional relationships within target markets.

• Experience working with Medicaid, commercial insurance, and managed care organizations.

Strive Recovery is an equal opportunity/affirmative action employer. All qualified applicants are encouraged to apply and will receive consideration for all employees; free from discrimination on the basis of race, creed, color, national origin, age, sex, pregnancy, sexual orientation, gender identity, genetic information, religion, associational preferences, status as a qualified individual with a disability, or status as a protected veteran.

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