Service Systems Engineer

Job Description

Job Description

Description

Design for Serviceability (DfS) in Surgical Robotics • Define and enforce DfS requirements for robotic systems: modular assemblies, quick-connect cabling, sterile field considerations, and tool-free access for critical components. • Collaborate with robotics engineers to design service-friendly architectures (e.g., swappable joint modules, sensor calibration ports, embedded diagnostics). • Conduct serviceability FMEAs and validate service life cycle. • Develop service BOMs, preventive maintenance schedules, and calibration protocols aligned with orthopedic surgical use cases. • Specify and validate built-in diagnostics, and telemetry. • Support and execute segments of complex product development to advance projects through the design /development/V&V/launch process. • Plan and execute verification protocols. Field Service Workflow • Design service workflows that minimize disruption. • Service readiness for new robotic platforms prior to commercial launch. • Collaborate with engineering in defining installation, maintenance and troubleshooting procedures for robotic arms, navigation systems, and imaging integrations. • Develop digital troubleshooting guides, assisted repair flows, and remote support capabilities for urgent intraoperative issues. Customer Experience • Capture Voice of Field Service Engineer and support agents to inform service design—prioritizing speed, clarity, and confidence. • Collaborate with Training to create competency-based learning paths for technicians servicing robotic systems in OR environments. Regulatory, Reliability & Compliance • Ensure all service processes meet FDA 21 CFR Part 820, ISO 13485, and IEC 60601 standards for medical electrical equipment. • Support post-market surveillance and feed reliability insights into product and service roadmaps.

Additional Skills & Qualifications

Core Competencies • Systems Thinking & Cross-Functional Collaboration • Customer Empathy in High-Stakes Environments • Customer Service Oriented • Regulatory Compliance & Documentation Excellence • Robotics Serviceability & Diagnostic Design • Change Management & Training Enablement

Experience Level

Intermediate Level

This is a Contract position based out of Austin, TX.

The pay range for this position is $30.00 - $40.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

This is a hybrid position in Austin,TX.

This position is anticipated to close on Jul 27, 2026.

About Actalent

Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 20,000 consultants and 5,000 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500. We are proud to be an Engineering News-Record (ENR) Top 500 Design Firm for our engineering design services and a ClearlyRated Best of Staffing® winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email View email address on ziprecruiter.com for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.