Manager IV, Field Service Engineer (M4)

Who We Are Applied Materials is a global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We design, build and service cutting‑edge equipment that helps our customers manufacture display and semiconductor chips – the brains of devices we use every day. As the foundation of the global electronics industry, Applied enables the exciting technologies that literally connect our world – like AI and IoT. What We Offer Salary: $112,000.00 – $154,000.00 Location: Austin, TX You’ll benefit from a supportive work culture that encourages you to learn, develop, and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possible—while learning every day in a supportive leading global company. At Applied Materials, we care about the health and wellbeing of our employees. We’re committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. Key Responsibilities Forecast financial, manpower, and operational requirements for key businesses (start up, warranty, service agreements, paid service). Identify and pursue service agreement business in conjunction with marketing and sales. Manage start‑ups in terms of time and cost requirements. Manage local inventories and RMA procedures. Maintain DSO according to goal. Manage systems start up and warranty costs under reserve. Ensure customer satisfaction with company service and system performance. Interview, hire, and train customer engineers as necessary to support regional business. Ensure employee satisfaction through communication of business progress, setting goals, controlling achievements, and establishing training and career development plans. Ensure appropriate safety practices among customer engineers and develop CE skills. Spot and develop managerial/other specialist talent. Escalate system downtime according to valid escalation procedure to ensure earliest possible return to service; report in a timely and accurate manner. Achieve guaranteed uptime and other parameters sold to customers. Promote quality improvement processes to reduce cycle time, drive continuous improvement of technical performance, and empower the workforce. Functional Knowledge Demonstrates in‑depth understanding of concepts, theories, and principles in own job family and basic knowledge of other related job families. Business Expertise Applies understanding of the industry and how own area contributes to the achievement of objectives. Leadership Manages a generally homogeneous team; adapts plans and priorities to meet service and/or operational challenges. Problem Solving Identifies and resolves technical, operational, and organizational problems. Impact Impacts the level of service and the team’s ability to meet quality, volume, and timeliness objectives. Guided by policies and resource requirements within business unit, department or sub‑function. Interpersonal Skills Guides, influences, and persuades others internally in related areas or externally. Position requires understanding of Applied Materials global Standards of Business Conduct and compliance with these standards at all times. This includes demonstrating the highest level of ethical conduct reflecting Applied Materials' core values. Additional Information Time Type: Full time Employee Type: Assignee / Regular Travel: Yes, 10% of the Time Relocation Eligible: Yes The salary offered to a selected candidate will be based on multiple factors including location, hire grade, job‑related knowledge, skills, experience, and with consideration of internal equity of our current team members. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation such as participation in a bonus and a stock award program, as applicable. Applied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law. In addition, Applied endeavors to make our careers site accessible to all users. If you would like to contact us regarding accessibility of our website or need assistance completing the application process, please contact us via e‑mail at View email address on click.appcast.io, or by calling our HR Direct Help Line at View phone number on click.appcast.io, option 1, and following the prompts to speak to an HR Advisor. This contact is for accommodation requests only and cannot be used to inquire about the status of applications. #J-18808-Ljbffr