Medical Assistant & Front Desk Coordinator- Transperity Medical Providers

Privia Health™ is a national physician platform transforming the healthcare delivery experience. We provide tailored solutions for physicians and providers, creating value and securing their future. Through high-performance physician groups, accountable care organizations, and population health management programs, Privia works in partnership with health plans, health systems, and employers to better align reimbursements to quality and outcomes.

Job Description

Clinical Responsibilities: 

• Greet and room patients, obtain vitals, and document symptoms/medications in the EMR.

• Assist providers with exams, ultrasounds, and procedures; provide patient education on prenatal/postpartum care, infertility, and birth control.

• Perform phlebotomy, administer injections, and manage telephone triage calls under MD supervision.

• Practice strict infection control, manage medical supply inventory, and ensure exam rooms are sterile and fully stocked.

• Recognize urgent or emergency situations and act appropriately; reorder and replace items used from the crash cart or emergency kit.

• Monitor established pregnancies through lab work and flow sheets.

Operational Responsibilities:

• Monitor front-office staffing levels, review payroll time clock edits, and draft/update office policies to improve patient flow.

• Perform daily audits on Patient Service Representative (PSR) work; troubleshoot CPT and ICD-10 coding issues and assist with daily financial balancing.

• Act as the Athena EMR "Super-User," providing guidance to staff, troubleshooting system issues, and ensuring smooth data flow between departments.

• Assist in the interviewing, hiring, and orientation of new personnel. Conduct performance evaluations and provide ongoing coaching for front-office staff.

• Act as the primary liaison between clinical personnel, billing departments, and the Physician Owner or Practice Manager.

• Follow up on special requests or projects for completeness and evaluate computer and equipment needs for personnel.

Qualifications

• 1+ years in a medical office environment

• Bilingual in Spanish preferred

• High School Diploma or GED

• Graduation from an accredited Medical Assistant program preferred

• CMA (AAMA) or RMA certification preferred

• Strong ability to multitask and maintain professional relationships with patients, medical staff, and the public

Additional Information

Privia Health is committed to creating and fostering a work environment that allows and encourages you to bring your whole self to work. Privia is a better company when our people are a reflection of the communities that we serve. Our goal is to encourage people to pursue all opportunities regardless of their age, color, national origin, physical or mental (dis)ability, race, religion, gender, sex, gender identity and/or expression, marital status, veteran status, or any other characteristic protected by federal, state or local law.

Privia Health is committed to creating and fostering a work environment that allows and encourages you to bring your whole self to work. We understand that healthcare is local and we are better when our people are a reflection of the communities that we serve. Our goal is to encourage people to pursue all opportunities regardless of their age, color, national origin, physical or mental (dis)ability, race, religion, gender, sex, gender identity and/or expression, marital status, veteran status, or any other characteristic protected by federal, state or local law.