Server/Bartender, Interactive Dining

Job Description

Job Description

AREA15 is an immersive entertainment and event destination that blends art, music, and retail in a dynamic environment. We are a hub for creativity, innovation, and unique experiences. Join us and be part of a team that thrives on imagination and passion.

The Server/Bartender, Interactive Dining is responsible for creating a lively and memorable guest experience by combining exceptional service, expert knowledge of food and beverages and interactive storytelling. This role ensures a welcoming, energetic atmosphere while delivering high-quality food and drinks, engaging guests through performance and hospitality, all while upholding AREA15?s service standards and Health compliance requirements.

RESPONSIBILITIES AND DUTIES:

• Greet guests in a positive, friendly manner, creating a welcoming atmosphere.
• Proactively interact with guests to create memorable experiences, creating a fun and lively environment.
• Contribute to maintaining an energetic, guest-centric dining room atmosphere in collaboration with culinary staff.?
• Support a culture of hospitality by ensuring interactions reflect friendliness, attentiveness, and care for the guest experience.
• Tell a story or provide information about each dish and/or beverage as it?s being served to the guest.
• Demonstrate expert knowledge of menu items, offering effective explanations to guests.
• Requires strong knowledge of spirits, wine, champagne, beer, and crafted cocktails
• Make menu item recommendations, showcasing strong upselling skills.
• Always adhere to all Southern Nevada Health District (SNHD) requirements.
• Communicate any food allergies or special nutritional needs to the culinary staff.
• Efficiently take food and beverage orders, ensuring accurate entry into the point-of-sale system.
• Crafting and serving beverages to guests in a timely manner.
• Promptly fulfill orders, prioritizing high-quality food and drink delivery.
• Exhibit attentive service, including refilling drinks, anticipating, and attending to guest needs timely.
• Actively participate in marketing, publicity, and media materials for venue promotion.
• Embrace dressing up in costumes for events and themed parties.
• Set up your assigned workstation for full operation, ensuring all supplies, products, and tools are fully stocked.
• Handle credit card transactions accurately and in a timely manner.
• Execute both opening, running side work and closing duties.
• Maintain a high level of organization and promptly seek assistance from the manager on duty when required.
• Effectively address customer service issues and escalate them to a manager when necessary.
• Adhere to proper food handling and preparation best practices to prevent foodborne illness, reporting any concerns to a manager.
• Maintain cleanliness in your assigned workstation and related areas, ensuring a clean, sanitary, and safe environment.
• Comply with all policies, procedures, and health regulations.
• Demonstrate ART! (AREA15's service standards) in every guest interaction.
• Maintain a professional, polished appearance in line with AREA15 standards.
• Work various shifts, including nights, weekends, and holidays.
• Perform other work-related duties as assigned.
• Adhere to department and company policies and procedures.