Senior Field Service Technician

Join Toshiba and Help Keep Critical Equipment Running Toshiba International Corporation is seeking a highly skilled Senior Rotating Equipment Field Service Technician to support the installation, inspection, troubleshooting, maintenance, and repair of industrial motors, generators, and rotating equipment throughout North America. This role is ideal for an experienced field service professional who enjoys solving complex technical problems, working directly with customers, and providing hands-on support at industrial facilities. You'll work alongside engineering, manufacturing, and service teams while serving as a trusted technical expert on mission-critical equipment. If you have strong motor repair experience, enjoy field service work, and want to work with industry-leading technology, we'd like to hear from you. Position Summary The Senior Rotating Equipment Field Technician performs advanced diagnostics, inspections, repairs, commissioning, and field service activities on industrial AC/DC motors, generators, and associated rotating equipment. This individual serves as a technical resource for customers and internal teams, providing expert troubleshooting and recommendations to ensure equipment reliability and customer satisfaction. This position requires extensive technical knowledge, strong communication skills, and the ability to work independently at customer facilities. Key Responsibilities Field Service & Technical Support Perform troubleshooting, inspection, maintenance, repair, and commissioning of industrial motors, generators, and rotating equipment. Diagnose electrical and mechanical failures using advanced testing methods and diagnostic equipment. Conduct field inspections and determine root causes of equipment failures. Perform vibration analysis and other predictive maintenance activities. Provide technical recommendations for repairs, overhauls, and equipment upgrades. Assist customers with startup, commissioning, and operational support. Motor & Rotating Equipment Expertise Troubleshoot and repair AC and DC motors, including large horsepower industrial motors exceeding 1,000 HP. Evaluate motor, bearing, rotor, stator, and winding failures. Analyze customer reports and inspection findings to identify equipment issues and corrective actions. Work with Design Engineering and Product Support teams to resolve technical concerns. Prepare detailed service reports documenting findings, repairs, and recommendations. Customer Support Serve as a primary technical contact for customers during field service activities. Communicate repair recommendations and technical findings in a professional manner. Support warranty investigations by providing technical evaluations and documentation. Ensure a high level of customer satisfaction through responsiveness, professionalism, and quality workmanship. Safety & Continuous Improvement Follow all company and customer safety procedures while working in industrial environments. Identify opportunities to improve service quality, reliability, and operational efficiency. Stay current on industry standards, emerging technologies, and best practices related to motor and rotating equipment service. Participate in technical training programs and knowledge-sharing initiatives. Required Qualifications 5+ years of hands-on experience troubleshooting, repairing, and maintaining industrial motors or rotating equipment. Strong experience with AC/DC motor diagnostics and repair. Experience performing field service work at customer facilities. Ability to independently troubleshoot electrical and mechanical equipment failures. Strong understanding of industrial maintenance and reliability principles. Ability to read and interpret electrical schematics, engineering drawings, and technical documentation. Excellent communication and customer service skills. Ability to travel extensively throughout assigned territories. Preferred Qualifications 8+ years of industrial motor, generator, or rotating equipment service experience. Experience with commissioning, startup, and field overhauls. Previous experience working for a motor manufacturer, repair facility, OEM, or rotating equipment service provider. Knowledge of industry standards including: NEMA IEEE UL CE Experience supporting customers in power generation, oil & gas, petrochemical, manufacturing, water/wastewater, mining, or other heavy industrial environments. Technical Skills AC/DC Motor Repair Motor Failure Analysis Root Cause Failure Analysis (RCFA) Vibration Analysis Predictive & Preventive Maintenance Mechanical and Electrical Troubleshooting Generator Maintenance & Repair Commissioning & Startup Support Alignment & Precision Measurement Electrical Testing Equipment Oscilloscopes, Meters, Meggers, and Diagnostic Instruments Microsoft Office Suite CRM and Service Management Systems Education & Training Associate degree in Electrical Technology, Mechanical Technology, Industrial Maintenance, or related technical discipline preferred. Equivalent combination of military training, trade school certification, apprenticeship, or industry experience will be considered. Technical certifications in vibration analysis, motor diagnostics, reliability, or rotating equipment maintenance are a plus. Physical Requirements Ability to lift up to 50 pounds. Ability to stand, walk, climb ladders, work at heights, and work in industrial environments for extended periods. Ability to travel frequently and work at customer facilities, including manufacturing plants and industrial sites. Ability to safely use hand tools, power tools, and diagnostic equipment. Why Join Toshiba? Work on industry-leading motor and rotating equipment technologies. Competitive compensation and overtime opportunities. Comprehensive health, dental, and vision benefits. 401(k) with company match. Paid vacation and holidays. Company-provided training and technical development. Career growth opportunities within a global industrial technology leader. Exposure to diverse industrial applications and customers across North America. Ideal Candidate You are a highly skilled field technician who enjoys solving complex equipment problems, working directly with customers, and being the expert people rely on when critical rotating equipment needs to get back online. You thrive in the field, take pride in your technical expertise, and are committed to delivering exceptional service and reliability. #J-18808-Ljbffr