Intern

Scope of Work Resettlement case management interns support IRC’s resettlement team with daily tasks that help welcome and promote the self‑sufficiency of refugees, asylees, and other humanitarian immigrants in the Baltimore metropolitan area. Interns will work directly with individual clients and families to assist in delivering resettlement services. Learning Objectives Learn about the services that refugees, asylees and other humanitarian immigrants are eligible for upon arrival in the U.S., including public benefits in Maryland and local resources in the Baltimore metropolitan area. Learn about strategies for effective, holistic case management. Develop resourcefulness and problem‑solving skills to work independently in different situational contexts. Learn to communicate effectively with clients across cultures. Responsibilities Assist clients remotely or in‑person with key services such as housing set‑ups, activating EBT cards for food stamps, applying for Social Security cards, or obtaining Maryland ID cards. Coordinate transportation to medical and other required appointments. Conduct remote, office, home or community‑based orientation sessions on topics such as opening bank accounts, using EBT cards at grocery stores, or using public transportation throughout Baltimore. Assist with service documentation through case‑notes and case‑file maintenance. Perform other duties as assigned. Qualifications Prior experience and interest working with refugees and immigrants preferred. Prior experience and interest in case management or social work preferred. Ability to work independently and as a team member in a fast‑paced, cross‑cultural environment. Flexible and reliable, with outstanding attention to detail. Strong problem‑solving skills. Excellent communication and interpersonal skills. Proficient in Microsoft Office applications (Word, Excel, Outlook) and web‑based applications (databases, Box). Fluency in English required. Bilingual ability in one of the predominant languages of the local client base is desired. Valid driver’s license, reliable access to a vehicle with current insurance and the ability to travel regularly throughout Baltimore preferred. Position Details In‑person: Summer 2026 internships will be hybrid, combining standard office environment, remote work, and field time within the greater Baltimore area. Internships start with a required orientation on Monday, June 8th (approximately 9:30AM – 3PM). Regular weekly hours begin the week of June 8th, 2026, and will continue through September 11th, 2026 (14 total weeks). Internships require a minimum of 15 hours per week for 14 weeks. Interns should be able to come to the office at least three days per week. Interns will be issued an IRC laptop for the duration of the internship to perform both remote and in‑office responsibilities. Reimbursement Internships are unpaid. Summer 2026 interns are eligible for per diem reimbursement at the rate of $15 per day (defined as 7.5 hours) to offset the costs of food and travel of the internship. Interns may also be reimbursed for mileage driven for any approved activities (based on round‑trip mileage from the IRC office). Equal Opportunity Employer We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. This is an unpaid position and is not eligible for benefits. #J-18808-Ljbffr