Senior Manager, Corporate Lending Operations

Senior Manager, Corporate Lending Operations

This opportunity sits in our New York office working for Westpac Institutional Bank (WIB), the division of Westpac, which services the needs of our corporate, institutional, and governmental clients.

WIB & Group Treasury Operations (WIBGTO) service customers across the New York, London & Frankfurt Branches providing operational support for Corporate Lending Products, and service support for Corporate Lending customers.

The Manager will develop a high performing team focussed on delivering market leading service for our internal and external Westpac Institutional Banking (WIB) customers, and operational excellence.

The six team members in New York perform Lending Service, Corporate Lending Operations, and manage limits in Credit Connect for our corporate lending customers.

Key Accountabilities

• Build a risk aware culture within the team that includes a "no surprises" approach.
• Actively contribute to the daily servicing requirements and suggest ways to improve service levels and operational efficiency (IGNITE)
• Create a collaborative culture which clears the way to work effectively within the WIB Delivery Unit
• Manage the deal origination, loan, and settlement processing in Credit Connect and LoanIQ
• Resolve lending issues related to London, Frankfurt, and New York Branches
• Partner with Product, Treasury, and Relationship Managers to ensure customer deliverables are met.
• Plan and manage resources effectively to cover planned and unplanned leave
• Ensure customer complaints are logged in Solve It and resolved promptly.
• Ensure Incidents and Issues are raised in JUNO within 24 hours and remediated to closure.
• Conduct monthly 1:1's with direct reports and implement development and succession plans for the team

What's in it for me?

You'll be joining a highly supportive and collaborative team with international coverage during a period of Group Executive backed growth plans for WIB. You'll be working in a collaborative and supportive team and work with senior stakeholders across our international offices. This is one of two positions we're recruiting as we look to build our operations team in New York to support our regions.

Westpac in NY offer comprehensive range of benefits including flexibility and various leave entitlements. This includes generous annual leave entitlement with purchase leave options, 100% employer funded Private Medical Insurance, and participation in a 401(k) plan with profit share contributions. Fixed compensation range for this position is between $165,000 - $180,000 (depending on experience) + bonus.

What do I need?

Knowledge of corporate lending is beneficial

Operational experience would be highly beneficial

Ability to work on a variety of tasks and prioritise accordingly

Ability to make decisions and own them

Strong communication skills

Bachelor's Degree in a relevant field preferred e.g. Business, Finance, Accounting

Team Leadership

What's it like to work here?

When you join, you'll become part of the broader Westpac family – where we aim to be a friendly, switched-on team working for a single purpose - Creating Better Futures Together – it's what we do, who we are and why we come to work every day. As an equal opportunity employer, we're proud to have created a culture where people can be their best, in an environment that values diversity and flexibility.

Within Westpac, you will be part of the Institutional Banking division, where our vision is to be a high performing and innovative institutional bank, committed to enabling the growth of our global clients, our economy, and delivering sustainable shareholder returns.