Property Manager

Job Description

Job Description

Job Title:  Property Manager
Location:  Phoenix Metro (PV Mall & Tempe)
Work Model:  Full-Time (40 Hours/Week), Onsite

About the Company:  At STORE, we believe self-storage should be simple, safe, and stress-free. Our facilities are clean, secure, and welcoming, and our teams are the reason customers keep coming back. Whether it’s helping someone choose the right unit, keeping the property sparkling clean, or making sure every customer feels heard and supported, the staff create an experience that goes beyond “just storage.” As the company grows, we’re building a team that values hard work, great service, and taking ownership in every detail of the facility.

About the Role:  We are seeking Property Managers to oversee day-to-day operations at our soon-to-be onboarded facilities. This role is ideal for a self-starter with strong customer service skills, the ability to manage facility operations independently, and the grit to handle a variety of tasks — from resolving customer issues to ensuring the property is safe, clean, and welcoming.

Key Responsibilities:

Customer Service & Sales

• Deliver exceptional customer service to tenants and prospective renters
• Deescalate customer concerns and resolve conflicts professionally
• Drive sales by upselling units, tenant protection programs, and moving supplies

Facility Operations

• Lock and open the store independently
• Walk and inspect the property 1–2x daily to ensure safety, cleanliness, and security
• Perform daily cleaning tasks (sweeping, mopping, dusting) and maintain curb appeal
• Complete weekly, monthly, quarterly, and annual inspections

Financial & Administrative

• Manage lease documentation, renewals, and terminations with accuracy
• Audit cash drawers, handle money responsibly, and make bank deposits
• Assist with payment reminders and collection calls for past-due accounts
• Maintain records and reporting as required by management

Support & Coverage

• Act as a floater/relief manager, covering shifts at multiple facilities as needed
• Collaborate with the Regional Director and other team members to ensure seamless operations across the portfolio

Required Qualifications & Experience:

Education

• High school diploma or equivalent required; some college a plus

Experience

• 3+ years in customer-facing roles (retail, food service, hospitality, or related industries) required
• Self-storage experience a plus but not required

Skills

• Strong interpersonal and communication skills with the ability to deescalate and resolve conflicts
• Ability to multi-task and manage independent responsibilities effectively while meeting performance goals
• Reliable, organized, and detail-oriented
• Comfortable handling money and sensitive tenant information
• Basic technology/computer proficiency (training provided on systems)
• Willingness to “roll up sleeves” — including cleaning units, sweeping, and light facility maintenance
• Dependable and accountable, with the grit and ownership mindset to manage challenges head-on