Teller Part-Time

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process. Regular Part Time 5.16 UBs Madeira, Madeira, OH, US Job Purpose This position will be responsible for providing excellent service to our customers in accordance with Peoples Bank policies. You will open deposit accounts, process complex multi‑step teller transactions, sell bank products and services, assist customers with maintenance requests, and resolve customer service issues. You will also uncover additional customer needs and refer them to the appropriate business partner. This is a sales and service role that is vital in helping the branch achieve its goals while delivering industry‑leading customer service. Job Duties Deliver superior customer service with a friendly demeanor, can‑do attitude, and willingness to help at all times. Develop and retain the customer base, greet by name, have knowledge of account ownership, and be responsive and timely with correspondence and problem resolution. Maintain a position of trust and responsibility by keeping all customer business confidential. Receive checks and cash for deposit to savings and checking accounts, verify deposit amounts, and examine checks for endorsement and negotiability. Process complex multi‑step teller transactions. Research and offer solutions to resolve customer issues by using knowledge of the organization to identify helpful resources, and provide follow‑up to customers on resolution. Initiate conversations to uncover customer needs, refer customers to platform associates within the branch, and meet established referral goals. Make sales calls via phone or Zoom to clients and/or prospects on a weekly basis to meet calling goals of the branch while recording these activities in Salesforce. Consistently meet or exceed sales referral goals as set by management. Maintain a well‑developed working knowledge of the complete line of products and services offered. Maintain balancing and error records in line with policy and correct outages as needed. Follow operational standards regarding security, risk management, and compliance. Consistently complete required training for all bank and branch policies and procedures. Meet scheduled working hours as designated by manager to ensure effective branch functionality. Adhere to Retail Branch Standards, including dress code. Perform special projects as assigned. Education, Experience and Job Skills High School Diploma or GED. Minimum 1‑year related work experience in customer service. Ability to work in a fast‑paced environment with a high degree of accuracy and close attention to detail. Proficient in basic computer operations and standard applications, with the ability to quickly learn and navigate job‑specific software. Excellent verbal and written communication skills. Positive and professional attitude. Proven team player. Trustworthy and confidential behavior is essential in this role. Daily reliable transportation. Role requires consistent standing; bending or squatting may be required to access night drops, coin machines, vaults, ATM, etc. based on branch setup. Must be able to lift up to 25 lbs. consistently. Must be able to travel to attend internal education and meetings, which may include overnight stays, and fill in at other branches as needed. Basic Qualifications High School Diploma or GED. Minimum 1‑year related experience in customer service. Daily reliable transportation. Role requires consistent standing; bending or squatting may be required to access night drops, coin machines, vaults, ATM, etc. based on branch setup. Must be able to lift up to 25 lbs. consistently. Must be able to travel to attend internal education and meetings, which may include overnight stays, and fill in at other branches as needed. Equal Opportunity Employer M/F/Disabled/Vet. If you are unable to complete this application due to a disability, contact View email address on click.appcast.io to ask for an accommodation, alternative application process, or other inquiries. #J-18808-Ljbffr Peoples-Bank