MANAGER SUPERVISOR APARTMENT

Job Description

Job Description

To coordinate the human team, as well as the resources available to optimize the service, supervising compliance with the protocols established by the company, maintaining quality standards, achieving the highest level of customer satisfaction and the highest profitability for the company.

FUNCTIONS TO BE PERFORMED:

• Manage and coordinate the activities of PrimosHome.

• Be responsible for creating action strategies to resolve incidents.

• Be responsible for the resolution of daily incidents by organizing the team and, if necessary, by resolving it on his or her own. These incidents can be with final customers, customers-suppliers or apartments.

• Know the functioning of each section with the roles to be performed by each worker.

• Identify among the team the person who can perform the work of second on board during your absence.

• Be ultimately responsible for the actions of the teams you are responsible of.

• Plan tasks, organize and lead the sections you are in charge of, coordinating their day-to-day work.

• Be responsible for opening and closing new apartments optimally. Planning the team involved and the timings of the process.

• Meet the demands of the guests, listening to suggestions, criticisms, and complaints, and provide the appropriate solution to conflicts or problems that may occur.

• Communicate actively and transversally with the Account Manager (director of the Madrid office) and follow the guidelines set by the Director of Services and the Operations Director.

• Keep records up to date and ensure compliance with quality control standards.

• Document each service. Perform a global analysis at the end of the day to analyze the work done and propose improvements with the whole team.

• Train the staff in case of needing new members in the team.

• Manage merchandise and warehouses, inventory control: define maximum and minimum stocks in existence

SKILLS – PERSONAL PROFILE:

• High responsibility.

• Proactivity.

• Good communication.

• Dynamic.

• Ability to establish relationships.

• Empathic.

• Eagerness to excel.

• Good physical presence and personal care.

• Coaching.

REQUIREMENTS – PROFESSIONAL PROFILE:

• Advanced vocational training, further and constant training.

• Experience of at least 2 years in the hospitality sector as Manager.

• Experience and leadership skills: strong leadership and organization.

• Team management capacity and their training.

• Positive attitude toward service.

• Capacity to work under pressure.

• Restlessness, flexibility of dedication according to the needs.

• Ease of learning.

• Good management of interpersonal relationship skills.

• Negotiation capacity and conflict management.

• Commercial skills.

• Discretion about the management of the different aspects employees - company.

• Perfect knowledge of the protocols of operations.

• Management knowledge. Familiarization with work methodology.

• English – Spanish command.

• Office handling.

• CRM.

NOTES:

IMMEDIATE AVAILABILITY.

EXCLUSIVE DEDICATION.

SOCIAL SECURITY REGISTRATION.