Customer Service Representative

Job Description

Job Description

We are looking for a Customer Service Representative to join our Houston, TX team. This role includes answering customer calls, scheduling appointments, assisting with data entry, and handling a variety of administrative tasks. The ideal candidate will be highly organized, detail-oriented, and capable of thriving in a fast-paced environment. Additional responsibilities will be added as your knowledge of our business practices grows.

Your Objectives

• Answer phones, schedule appointments, respond to emails, and provide exceptional customer service.
• Assist in dispatching and routing Field Service Technicians to various service calls, ensuring quick and efficient response times
• Perform general office support tasks, including scheduling, managing paperwork, maintaining accurate records, and updating customer information as needed
• Process customer orders, returns, and exchanges accurately and efficiently
• Manage work in progress, proactively handle open service orders, anticipate customer needs, and resolve escalated service issues effectively
• Work closely with management and the service team to ensure seamless communication and efficient operations
• Learn and use company systems, including cloud-based scheduling tools and Google Workspace
• Provide insight to improve business operations and enhance customer relationships

Qualifications

• Excellent verbal and written communication skills.
• Detail-oriented, organized, and able to handle multiple priorities in a dynamic environment.
• Experience with Google Sheets and scheduling software preferred.
• Able to work independently while collaborating effectively with others.
• Comfortable working in a fast-paced setting where priorities can shift quickly.
• Previous experience in customer service, dispatch, or administrative roles where multitasking was essential.
• Reliable transportation and consistent punctuality (Monday–Friday).
• Ability to type 45+ WPM.
• Preferred: Bilingual in English and Spanish.

Requirements

• High school diploma or equivalent.
• At least 1 year of customer service, dispatch, or administrative experience.

About TFG
Total Foodservice Group (TFGroup LLC) is a team of dedicated industry professionals focused on providing top-tier customer service to companies in the foodservice sector. Guided by our core values— People First. Forward Thinking. Whatever It Takes. —we offer high-quality foodservice solutions while fostering a company culture centered around excellence and teamwork.

If you’re an organized self-starter with dispatch and administrative experience, we encourage you to apply today and become a vital part of our dynamic team!

TFG is an equal opportunity employer.