Help Desk Support Engineer

Help Desk Support Engineer

EMSL is currently seeking Help Desk Support Engineer in Cinnaminson, NJ to work within its growing organization and IT department. Essential duties and responsibilities include providing technology help desk support services to all employees for all hardware, software, network infrastructure, phone/VOIP systems, internet connectivity, email, etc. Support services will be provided both in person and by phone. Troubleshooting problems and implementing solutions on an individual basis and as part of a team. Purchasing, set up, deployment, and maintenance of all hardware and software. Participating in rotating on-call schedule, including regular shifts providing 24-hour support services. Occasional travel required.

Requirements: 2+ years previous experience in Help Desk/Desktop support. Computer certificate from training institute or Associates degree (A.A. or A.S.) in Technology related field, or equivalent combination work experience. Experience with the Microsoft suite of products including but not limited to Office 365, Office 2016, Windows 7and 10, Windows Server 2008, 2012R2, 2016, Exchange 2013, and Active Directory. Experience with custom corporate applications such as Desktop Authority, Fortigate Networking Infrastructure, Web Filter Solutions, Help Star, Laboratory Information Management Systems (LIMS), Macola Accounting, Mitel & Momentum VoIP systems, VMware is a plus. Must have excellent communication skills, both written and verbal. Must have the ability to solve problems effectively come up with solutions. Must have a positive attitude. Must have the ability to work independently and as part of a team. Must have the ability to multi-task and prioritize work assignments; demonstrate flexibility with daily work load.

Position is full time, Monday to Friday 9:00 a.m. to 5:30 p.m., can be flexible. Schedule is subject to change based on business needs and the shift could vary between the hours of 7:30 a.m. and 7:00 p.m. Candidates currently living within a commutable distance of Cinnaminson, NJ are encouraged to apply. EMSL offers full time benefits: medical, dental, 401(k), voluntary benefits, paid time off, holiday pay, flexible spending account. The pay range for this position is $28.00 - $30.00 per hour.