Help Desk Analyst
Real Soft
The position requires the selected candidate to work in the office five days a week. Initial interviews will be held via Microsoft Teams, with second-round interviews held in person.
Help Desk AnalystMinimum skills and experience:
- Minimum 2 years of experience working in a single point of contact help desk
- Experience using Jira Service Management Helpdesk application
- Experience using GroupLink's eHelpdesk platform
- Experience using Genesys Cloud contact center and customer experience platform
- Strong customer service skills; telephone etiquette
- Great team-oriented interpersonal skill
- Great organizational skills
- Excellent analytical and problem-solving skills
- Strong oral and written communications skills (technical and non-technical)
- Robust understanding of the ACD system and trouble ticket process
Vacancy posted 5 days ago
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