Lead Server

Job Description

Job Description

Are you looking for something different? A place you'd like to call home with a team that loves what they do - serving customers, committed to high quality standards, integrity, working hard and having fun? We are hiring several roles at Luv Crepes Cafe that will bring their talents to our team to help us grow. We've been open for over 9 months now and are excited about the growth! We are a faith-based business, focused on excellent service and bringing a light to our community. Come grow with us!

 
In this role, you will have responsibilities for leading the customer experience with your energy, detail orientation and passion to serve, collaborating on design, new ideas, and being involved in all front of house activities.

 
We are currently open Monday through Saturday 10am-5pm. Day shifts and part time or full time available.

 
We are looking for experience in the front of house/service and a desire to grow.

Provide friendly, responsive service to create an exceptional dining experience for all of our guests. Each server’s primary objective is to show our guests such a marvelous time, they will want to return. As the lead, you will oversee the experience for all servers, ensure the dining area is appropriately prepared and teams are ready to serve. 

Primary Activities & Responsibilities

·       Promote, work, and act in a manner consistent with the mission of Luv Cre pes Café.

·       Welcome guests and present menus and answer questions about menu items, beverages, and other restaurant functions and services.

·       Monitor and observe guests dining experience to ensure guests are satisfied with the food and service and respond promptly and courteously to correct any concerns.

·       Inform guests of menu changes and daily specials and make recommendations you genuinely feel your guests will enjoy.

·       Write guests’ food orders on order slips, memorize orders, or enter orders into computers for transmittal to kitchen staff.

·       Prepare and serve specialty dishes such as crepes. 

·       Prepare hot, cold, and mixed drinks for guests.

·       Remove dishes and glasses from tables or counters and take them to kitchen for cleaning.

·       Collect payments from guests using POS system.

·       Engage with guests genuinely, thank them for their visit and invite them to return.

·       Clean tables or counters after guests have finished dining.

·       Assist host or hostess by answering phones to take reservations or to-go orders, and by greeting, seating, and thanking guests.

·       Roll silverware, set up food stations or set up dining areas to prepare for the next shift or for large parties.

·       Stock service areas with supplies such as coffee, food, tableware, and linens.

·       Prepare tables for meals, including setting up items such as linens, silverware, and glassware.

·       Perform cleaning duties, such as sweeping and mopping floors, vacuuming carpet, tidying up server station, taking out trash, or checking and cleaning bathroom.

·       Fill salt, pepper, sugar, cream, condiment, and napkin containers.

·       Attend all scheduled employee meetings and offers suggestions for improvement.

·       Coordinate with and assist fellow employees to meet guests’ needs and support the operation of the restaurant.

·       Fill-in for fellow employees where needed to ensure guest service standards and efficient operations.