Roving Service Advisor covering Multiple Locations

Career Opportunity At AAA

Are you looking to drive your career forward? Join our team and enjoy a rewarding career! At AAA we prioritize your well-being, offering exceptional benefits. Average service advisors earn between $104,000 - $185,000. We offer a wide range of benefits to team members to help plan for retirement, keep you and your family healthy and support professional development. As an employer of choice, we are committed to providing you with benefits that are best in class: 11 paid holidays, up to 17 days PTO first year - start earning day one, 22 days off in year two, best in class benefits medical, dental, vision, wellness program and more! 401K matching $1 to $1 up to 6% annually, tuition reimbursement for ASE certifications, state-of-the-art equipment and facilities with consistent car count and high volume of AAA tow-ins, a free AAA membership and numerous employee discounts. Trusted brand for over 120 years with 65 million+ members in North America. Closed Sundays.

Essential Duties

First line sales agent for customers' vehicles. Responsible to sell and schedule vehicle repairs, write the repair orders, dispatch the job to the technician, provide estimates, sell additional repairs as needed, and inform the customer of repair status. Required to collect payment, open and close cashier process. Required to provide service advisor responsibilities at any auto repair location as needed. Respond to customer concerns or complaints and escalate to management complaint the advisor is unable to resolve. Answer incoming phone calls to schedule service appointments, follow-up calls to customer regarding repair status, outbound calls to prior and/or customers regarding service. Maintain a safe and clean work area and assist to maintain safe and clean work areas as needed. Participate in ongoing training as assigned by management. Study technical bulletins, industry magazines, and technical web sites. May perform other duties as assigned.

Knowledge/Skills/Abilities/Essential Functions

First line sales agent for customers' vehicles. Responsible to sell and schedule vehicle repairs, write the repair orders, dispatch the job to the technician, provide estimates, sell additional repairs as needed, and inform the customer of repair status. Required to collect payment, open and close cashier process. Required to provide service advisor responsibilities at any auto repair location as needed. Respond to customer concerns or complaints and escalate to management complaint the advisor is unable to resolve. Answer incoming phone calls to schedule service appointments, follow-up calls to customer regarding repair status, outbound calls to prior and/or customers regarding service. Maintain a safe and clean work area and assist to maintain safe and clean work areas as needed. Participate in ongoing training as assigned by management. Study technical bulletins, industry magazines, and technical web sites.

Education and/or Experience

High school diploma or GED required, 3-5 years experience, valid driver's license and current 39 month driving record required, previous sales and service advisor experience required. Required to travel to various auto repair locations as part of the regular duties of the position.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk and hear, required to sit, occasionally required to stand and walk; use and to finger, handle, or feel; and reach with hands and arms. Specific vision abilities required by this job include close vision, distance vision, peripheral vision and the ability to focus. Identify specific hazards as necessary (use of chemicals, equipment, driving). May be exposed to chemicals, pneumatic air, electrical, lifting, tripping and/or falling, drives member and/or company vehicle.

AAA Northern California, Nevada & Utah