Medical Support Assistant (Advanced)

Job TitleDutiesHelpTotal Rewards of a Allied Health Professional Assignments at this level include, but are not limited to: scheduling, canceling, re-scheduling patient's appointments and/or consults; entering no-show information; monitoring the electronic wait list; preparing for clinic visits; monitoring both inpatient and outpatient appointments for areas of responsibility; ensuring encounter forms are completed in order to obtain appropriate workload credit; verifying and updating demographics and insurance information; processing all emergency and non-emergency transfers to other VA facilities or private hospitals; performing basic eligibility for healthcare and travel benefits, co-pays and preauthorization requirements for specific coverage (i.e., TRICARE, sharing agreements, etc.). Other assignments at this level include but are not limited to: setting priorities and deadlines, adjusting the flow and sequencing of the work to meet team and veteran needs; participating and provide input in problem solving on operational issues or procedures in team meetings/huddles, performing administrative follow up actions; includes pre-appointment telephone calls and post-appointment calls for those patients that are no-shows. Documents patient contact in the Computerized Patient Record System utilizing administrative progress notesWork Schedule: Monday - Friday, 8:00am - 4:30pm, subject to change based on Agency needs.Recruitment/Relocation Incentives (Sign-on Bonus): Not AuthorizedPermanent Change of Station (Relocation Assistance): Not AuthorizedPay: Competitive salary and regular salary increases When setting pay, a higher step rate of the appropriate grade may be determined after consideration of higher or unique qualifications or special needs of the VA (Above Minimum Rate of the Grade).Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year) Selected applicants may qualify for credit toward annual leave accrual, based on prior [work experience] or military service experience.Parental Leave: After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child.Child Care Subsidy: After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66.Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VAInsurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement)Telework: Not AvailableVirtual: This is not a virtual position.Functional Statement #: 00401-FPermanent Change of Station (PCS): Not Authorized