Service Advisor

Job Title: Ford and Lincoln Service Advisor Location: Maplecrest Ford Lincoln – Vauxhall, NJ Job Type: Full-Time Overview Maplecrest Ford Lincoln is looking for a motivated, customer-focused Service Advisor to join our team. The role focuses on guiding customers through the service process while supporting technician workflow and dealership standards. It requires a high level of fast-paced customer and employee interaction and a strong commitment to customer service. Responsibilities Greet customers and conduct thorough needs assessments at write‑up. Build trust by explaining recommended maintenance and repair needs clearly. Create accurate repair orders, confirm concerns, and document symptoms. Communicate updates throughout the day and set clear expectations. Coordinate with dispatch/technicians to keep work moving efficiently. Review completed work with customers and ensure quality delivery. Promote menu maintenance, recalls, and factory programs (Ford/Lincoln). Maintain high customer satisfaction by providing consistent, high‑level service. Qualifications Service Advisor experience preferred (Ford/Lincoln experience a plus). Strong communication skills and professional demeanor. Comfortable using DMS and inspection/MPI tools (or willing to learn). Valid driver’s license and clean driving record. Extremely detail oriented. Ability to multitask in a fast‑paced environment. Ability to pass background check as required. Benefits & Compensation Competitive pay plan (base + commission/bonus). Medical/Dental/Vision benefits (if applicable). 401(k). Paid holidays, time off, and paid training. Employee pricing and discounts on vehicle, parts and service. Career growth opportunities with a Ford/Lincoln brand. How to Apply Reply with your resume and contact information. Equal Employment Opportunity Maplecrest Ford Lincoln does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, disability or any other characteristic protected by law. In order to provide equal employment and advancement opportunities to all individuals, employment decisions at Maplecrest Ford Lincoln will be based on merit, qualifications and abilities. #J-18808-Ljbffr