Hospitality Director

Chick-fil-A: Hospitality (FOH) Manager/ Director

Do you have a passion for servant leadership and operational excellence? Are you looking for an opportunity to lead a people-focused and results-driven team? Join Chick-fil-A® Charleston & Fort Apache as a talented Front of House Manager / Director and be part of a positive, people-focused team that invests in your growth and development.

At Chick-fil-A, the Hospitality Manager/Director is a leader in our Front of House (FOH) operations who consistently demonstrates our core values, embraces the Chick-fil-A culture, and has a servant's heart. They are responsible for leading shifts according to the business goals, supporting senior leadership in executing daily operations, and holding team members accountable.

Why Work with Us?

• Competitive wages with pay based on experience, performance, and education
• Flexible schedules to fit your lifestyle
• Free Chick-fil-A meal with each shift
• Paid time off
• Educational scholarships
• Professional development and opportunities for advancement
• Team outings
• Work directly with Owner/Operator
• Comprehensive benefits including medical and dental insurance
• 401K with employer match
• Enjoy your day of rest every week - we are closed on Sundays

Your Role as a Hospitality Manager or Director in Front of House (FOH)

• Represent the Chick-fil-A brand with enthusiasm, professionalism, and integrity
• Lead daily Front of House operations with a focus on operational excellence and team accountability in a high-volume, fast-paced restaurant
• Manage opening and closing procedures, guest needs, team member breaks, catering requests, food safety, cleanliness, training, cash handling, and HR tasks
• Monitor and influence business metrics including labor, productivity, speed, accuracy, and guest experience scores
• Oversee key objectives from each of the five critical success factors: Leadership, Talent, Customer Experience, Sales & Brand Growth, and Financial Stewardship
• Uphold the Chick-fil-A Corporate Purpose and our restaurant core values of: People, Results, Integrity, Service, Teamwork, Improvement, Non-judgement, and Excellence.
• Coach and develop team members to foster a positive and efficient work environment
• Demonstrate servant leadership
• Communicate effectively with team members and senior leadership
• Take ownership without being asked
• Hold team members accountable while earning their respect
• Respond calmly and effectively while under pressure
• Stand for long periods and have the ability to carry 10-25 pounds

What We're Looking For

• Minimum of 2-3 years of proven leadership as a supervisor or manager in a hospitality setting
• High school diploma required; some college or a bachelor's degree is preferred
• Experience as a leader in food service, guest services, sales, or marketing a plus
• Leading large teams of 20 or more is a plus
• Availability to work a minimum of 30 hours per week including Saturdays
• Strong decision-making, multitasking, and conflict resolution abilities
• Proficiency with business technology and software such as Microsoft Office, HotSchedules, Google Suite, Canva, and GroupMe
• If hired, must obtain a Southern Nevada Food Handler Safety Training Card, and ServeSafe Certification
• Provide us with employment-related references

Location: Chick-fil-A Charleston and Fort Apache, 1100 S Fort Apache Rd, Las Vegas, NV 89117

If you're ready to join a high-performing, enthusiastic team and build a rewarding career with Chick-fil-A, apply now and start your journey with us today! Most Chick-fil-A® Restaurants are operated by independent franchised business owners who make all their own employment decisions and are responsible for their own content and policies.