Customer Service Representative 2nd - Fort Walton Beach, FL

Job Description

Job Description

City Produce started in 1958 as a retail produce store in Fort Walton Beach, FL, specializing in premium fresh fruit, vegetables, specialty foods, and dairy. City Produce is supported by an amazing team of sales, customer service, procurement, and operations professionals.

At City Produce, our priority has always been to provide the highest quality products, delivered safely and on time. We provide our customers with web order entry, continuous cold chain management and peace of mind when it comes to food safety. We work every day to drive consistency in the areas most important to our customers: Customer Service, Quality, Food, Safety, Reporting, Technology.

Essential Functions:

• Answer calls professionally
• Respond to customer inquiries
• Research required information using available resources
• Handle and resolve customer complaints
• Provide customer with product and service information
• Enter customers information
• Process orders and forms
• Identify an escalate prior issues
• Route calls to appropriate resources
• Follow up on customers calls where necessary
• Complete call logs
• Take orders by obtaining and verifying information
• Sell additional products by recognizing opportunities to upsell accounts; explaining latest items or featured products.

Education & Experience and Competencies:

• High school diploma or GED equivalent
• Speak and write English satisfactorily
• At least 3 years successful related sales experience with an understanding and knowledge of produce food service or retail related products (as assigned).
• Proficient PC skills in Microsoft Office and common E-Mail systems
• Organized and attention-to-detail approach
• Excellent verbal and written communication skills
• Problem solving skills
• Active listening skills
• Influencing and negotiating skills

Physical Demands:

• Stand or sit for long periods of time
• Must be able to lift up to 25 lbs
• Work in cold and wet cooler environment for extended periods of time

Work Schedule:

• 2nd Shift (6:00pm-2:00am)
• Monday-Friday (will require some weekends)

Compensation:

• $18.00/hour

Benefits:

• Health & Welfare Benefits (medical, dental, vision, and life insurance)
• Paid Time Off & Holidays
• 401(k) with Company Match
• Weekly Pay
• Career Advancement Opportunities

All qualified applicants will receive consideration for employment without regard to actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.