Clinical Nurse Supervisor - ICC/UC - Skokie

Clinical Care and Health Outcomes Provides support in the delivery of quality clinical care. Works closely with the healthcare team and physicians to ensure triage, telephone assessments, home therapies, and patient visits are consistent with established guidelines. Assists physicians and associates in managing patient registries. Ensures staff adherence to timely and accurate documentation of all patient care services by monitoring compliance within AMG-wide systems and all regulatory standards. Supports a safe environment for patients and associates through effective monitoring of staff compliance to established standards of care, policies and procedures, and HIPAA compliance. Acts as a role model and champion for a culture of safety; works with the manager to resolve patient safety events and promotes use of the reporting system. Utilizes information to implement process changes and staff education. Leads site clinical integration activities. Demonstrates appropriate action and takes a lead role in emergency situations, ensuring timely response to emergency calls by staff. Identifies, evaluates, and resolves potential safety problems, including equipment maintenance issues. Ensures monthly office inspection checklists and other required audits are conducted in a timely manner. Ensures AMG standing operating procedures are followed. Oversees approved site research activities. Holds clinical staff accountable to AMG rooming standards. Ensures the timely management of EMR tasks, overdue orders, test result follow-up, and other patient follow-up. Patient Satisfaction and Operations Collaborates with the manager, director, and physician leadership to maintain a patient‑centered environment with open access, same‑day appointments, and timely referrals. Monitors data monthly, reviews it with clinical staff and physicians, and jointly develops improvement plans to meet or exceed patient satisfaction targets. Holds self and others accountable to adherence to AMG Service Standards, Behaviors of Excellence, AIDET, and MVP. Participates and promotes activities to evaluate and improve processes that will contribute to patient satisfaction, including frequent assessments of patient flow. Works to reduce wait times and keeps patients informed of delays. Conveys a professional image in compliance with AMG clothing and grooming standards, wearing AMG identification tags at all times. Follows through and takes ownership of patient complaints and practices service recovery where identified. Fosters a pleasant and professional environment in person and over the phone, utilizing prescribed scripting and telephone standards. Ensures adequate clinical staffing at all times by developing schedules, assignments, and modifying as necessary. Assists in coordinating managed care issues and nursing updates. Evaluates service levels and operational procedures such as wait times, message management, and appointment availability, engaging staff in resolution of identified issues. Actively rounds on patients, associates, and physicians and ensures that the team has the necessary resources and tools to be successful. Actively participates and/or leads team huddles. Associate Engagement / Human Resources Collaborates with the practice manager on Human Resources functions related to associates to ensure continued quality, development, and retention. Conducts regular staff meetings and daily huddles with associates, documenting meetings using the Stoplight Report. Conducts performance reviews on time. Demonstrates effective time management, problem‑solving, collaboration, and conflict resolution skills. Consistently ensures the manager is fully informed of key events or issues that impact practice operations. Provides ongoing performance feedback to associates through coaching and mentoring. Orients and provides training to new associates, documenting orientation, training, and required competencies. Seeks opportunities to further educate and develop the associates and enhance own leadership skills. Assures all associates maintain certification and all required continuing education units (CEUs). Growth and Funding Our Future Participates in activities that foster practice growth. Promotes same‑day access and engages in volume visit targets. Maintains an effective process for inventory control and medication supply utilization. Proactively manages staff schedules to minimize overtime, temporary staff, and roster changes. Works in collaboration with the practice site manager to achieve revenue and cost targets. Maximizes team efficiency by utilizing all team members. Physician / Provider Engagement Assists in the creation and maintenance of an operationally efficient and physician/provider‑friendly work environment. Provides support to the onboarding of new physicians/providers. Rounds with physicians/providers daily to review staff issues and resolve operational/clinical concerns, soliciting feedback on staff performance. Engages physicians/providers in improving processes, workflow, and EMR‑related concerns. Assists physicians/providers on patient care and safety issues. Reviews physician/provider satisfaction results and collaborates with the manager/director to execute improvement plans. Miscellaneous Fulfills additional job‑related duties based on operational needs as directed by the manager and/or the director. Actively participates in meetings, committees, and projects. Keeps abreast of current clinical standards via literature, educational events, and internal and external resources and networking. Participates in activities to enhance professional growth. Maintains licensure and completes required CEUs. Performs other duties as assigned. Performs clinical duties as determined by the needs of the practice site(s) or as assigned by the manager. Licensure Registered Nurse (RN) #J-18808-Ljbffr