Cash Applications | Accounts Receivable Specialist

Job Description

Job Description

We are looking for an experienced Cash Applications | Accounts Receivable Specialist to support deduction and dispute resolution activities for a high-volume receivables environment in Memphis, Tennessee. This Long-term Contract position focuses on researching customer claims, coordinating documentation, and helping ensure accurate account reconciliation across commercial accounts. The ideal candidate brings strong analytical ability, careful documentation habits, and the confidence to work across multiple teams to resolve payment discrepancies efficiently.

Responsibilities:
• Review customer deductions and assign the appropriate accounts receivable category so items are coded correctly and directed to the right workflow.
• Examine remittance details, portal records, backup documents, and account activity to verify deduction claims and determine the proper resolution path.
• Work closely with Credit Analysts to organize claim support, assess documentation quality, and prepare cases for credit issuance or dispute response within assigned accounts.
• Assist with entering approved credit memo activity tied to validated deduction items and maintain alignment with internal receivables records.
• Compile supporting materials for dispute cases, confirm claim validity, and prepare complete files for follow-up and resolution.
• Investigate chargebacks and credit card-related disputes, coordinate required submissions, and monitor outcomes through completion.
• Analyze recurring deduction patterns and share findings with accounts receivable leadership and business partners to help address root causes.
• Perform account reviews, research short payments, and partner with cash application teams on offsets, corrections, and account adjustments.
• Maintain organized logs, tracking files, and document images to support reporting accuracy, visibility, and audit readiness.
• Collaborate with Customer Service, Sales, Logistics, and Credit teams to resolve customer account issues and improve resolution timelines.• Prior experience in accounts receivable, cash applications, deductions management, or a related finance support function.
• Working knowledge of deduction categories, chargeback processing, and customer dispute resolution practices.
• Ability to interpret remittances, customer portal information, account statements, and commercial support documentation.
• Strong analytical and investigative skills with the ability to identify discrepancies and determine appropriate next steps.
• Proficiency with Microsoft Office and accounts receivable platforms, including experience with systems such as HighRadius.
• Clear written and verbal communication skills for effective coordination across cross-functional teams.
• High level of accuracy with documentation, tracking, and record maintenance in a deadline-driven environment.
• Ability to manage multiple claims, priorities, and follow-up deadlines at the same time.