Program Manager

Who we are: Illumia is an industry leader in bringing the best integrated technology solutions to education, healthcare, and business campuses worldwide. Illumia was built on the collective expertise of two legacy cultures, and brings together people, technology, and insight to pioneer the art of the experience across the communities we serve. Be a part of this exciting organization and improving the lives of people doing mission-critical work. This position is hybrid if local to our office in Alpharetta, GA or Scottsdale, AZ. Alpharetta, GA - 1125 Sanctuary Parkway, Ste 220, Alpharetta, GA 30009 Scottsdale, AZ - 18700 N. Hayden Rd, Ste 230, Scottsdale, AZ 85255 Why join our team? We strive to provide the best customer experience in the industry and have succeeded with a single, strong motivating principle: We serve our user community. Our success and growth are directly attributed to our people. Our newly named company is dedicated to fostering a culture of integrity, respect, and continuous personal development. We maintain an entrepreneurial spirit, where creativity, innovative problem-solving, and learning agility drive our day-to-day actions. What you will be doing: The Program Manager owns end-to-end delivery of strategic programs across Illumia’s most complex, cross-functional initiatives - coordinating across Product, Sales, Finance, Legal, IT, HR, and others - while maintaining accurate status reporting, identifying risks proactively, and holding workstream owners accountable to commitments. This role exists at a defining moment for Illumia: completing the operational unification of two companies, embedding generative AI across the organization, and delivering on a set of strategic commitments that require real coordination, real follow-through, and real accountability. The PMO is the connective tissue that makes that possible. What Success Looks Like Assigned programs are executing against realistic, current plans with documented owners, milestones, dependencies, and risk registers - built and maintained to reflect the actual work, not a lagging or aspirational view Risks, blockers, and cross-functional conflicts are surfaced early and communicated clearly to the right stakeholders at the right cadence, before they become schedule problems Cross-functional program participants across Product, Sales, Finance, Legal, IT, HR, and others describe this person as someone who understands the work, holds people accountable fairly, and makes coordination easier rather than heavier Process improvements have been designed, implemented, and adopted, with measurable gains in cycle time, handoff quality, or operational efficiency visible to functional leaders Executive forums and program status artifacts reflect reality; this person represents program interests clearly and credibly at every level Over time, earns increasing ownership of Illumia's most complex and highest-stakes programs, and is recognized as a contributor to PMO capability-building: developing standards, mentoring others, and raising the bar for how transformation work gets done Who you will work with: Reports directly to the Senior Director, Program Management, and is part of the COO’s Program Management team. This role maintains regular working relationships across all functions, including Product, Engineering, Finance, Legal, IT, and HR, with periodic exposure to the Executive Leadership Team through program reporting and governance forums. There is also a close working relationship with the AI Transformation Lead, given the significant overlap between program execution and Illumia’s AI-enabled operational transformation agenda. What you will bring: Required Qualifications 5+ years of experience in program or project management, operations, or a comparable role with direct accountability for end-to-end initiative delivery Demonstrated ability to manage complex, cross-functional programs in environments with competing priorities and ambiguous problem definitions Strong written and verbal communication skills, including the ability to present program status and risk clearly to senior leaders High personal accountability and follow-through Comfort operating without a complete roadmap: able to structure work, make reasoned judgment calls, and adapt as conditions change Preferred Qualifications Experience in a software company or technology-adjacent environment, particularly in a post-merger, integration, or transformation context Familiarity with enterprise software platforms including ERP, CRM, PSA, or support tooling Background in operational or management consulting, with demonstrated ability to diagnose root causes and recommend structural fixes Formal project management training or certification is a plus Essential Functions of the job: The duties and responsibilities described in this job description are intended to represent the essential functions of the position as defined under applicable federal, state, and local labor laws, including the Americans with Disabilities Act (ADA). These functions are the fundamental job duties required for successful performance. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions unless such accommodations impose an undue hardship on the organization. This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities. Duties may be added, removed, or modified at any time in accordance with business needs and applicable law. What is good to know: Competencies and Behaviors Humble: The right leaders for Illumia don't need to own the spotlight — they share credit, define success collectively, and are quick to elevate the contributions of others. This is a company that still writes its story. The leaders who thrive here find energy in building something together, not in being recognized as the smartest person in the room. Hungry: We are not looking for caretakers. We are looking for leaders who are restless about what's possible, self-motivated to close the gap between where we are today and where we need to be, and who are already thinking about the next opportunity before anyone asks. Smart: At Illumia, our leaders must operate across a complex, distributed organization spanning multiple product lines, two legacy cultures, and thousands of customers with competing priorities. Technical skills matter, but the ability to read a room, build trust across functions, and bring people along is what separates a great leader from one who burns the organization out. This position is classified as EXEMPT under the Fair Labor Standards Act (FLSA) and applicable state wage-and-hour laws. What you get when you join our team: Flexible time off to include paid holidays and volunteer time. Robust health, dental, and vision insurance plans on your first day of employment Employer-paid life insurance/AD&D/short-term and long-term disability insurance Comprehensive employee assistance program (EAP) Flexible spending account (FSA) or health savings account (HSA) Matched 401(k) Employee stock purchase plan Base salary offers for this position may vary based on factors such as location, skills, and relevant experience. Some positions may include additional compensation in the form of bonus, equity, or commissions. Illumia is an equal employment opportunity employer and considers qualified applicants for employment without regard to race, gender, age, religion, national origin, marital status, disability, sexual orientation, protected military/veteran status, or any other protected factor.