Medical Receptionist

Job Description

Job Description

Bay State Physical Therapy, a leading provider of outpatient physical therapy in the Northeast, is seeking a Medical Receptionist to join our team. Full-time position. Our clinic specializes in treating connective tissue disorders and serves a diverse, complex patient population with a unique blend of neurologic and orthopedic conditions. We take a highly individualized, hands-on approach to care, with a strong emphasis on manual therapy and one-on-one treatment in our four private treatment rooms.

We offer both physical and occupational therapy services, creating a collaborative environment where clinicians can learn from one another and deliver truly comprehensive care. Mentorship is a core part of our culture, with experienced team members providing ongoing guidance and advanced manual therapy education to support our clinicians’ growth. Our small, cozy clinic is home to a close-knit team where everyone is supported, valued, and treated like family!

What You'll Do

• Welcome patients and provide outstanding customer service
• Answer phones and assist with scheduling appointments
• Verify insurance benefits and explain patient financial responsibilities
• Manage patient intake forms and maintain accurate records
• Coordinate referrals, authorizations, and insurance approvals
• Support clinic operations and maintain efficient schedules
• Assist with billing, payments, and administrative tasks

What We're Looking For

• Experience in a medical office, healthcare setting, or front desk role required
• Knowledge of insurance verification and patient financial responsibilities preferred
• Strong communication and customer service skills
• Excellent organization and attention to detail
• Ability to multitask in a fast-paced environment

Why Join Us?

• Supportive, team-oriented culture
• Opportunities for career growth and professional development
• Meaningful work that helps improve patients' lives every day
• Collaborative environment where teamwork and patient care come first

Bay State Physical Therapy is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, national origin, ancestry, age over 40, protected veteran status, disability, sexual orientation, gender identity/expression, marital status, or other protected class.

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