Team Leader (Houston City Centre)

Team Leader

Team Leaders are world-class hospitality experts who are genuinely delighted to anticipate each individual guest's needs, enthusiastically serve them, and do whatever it takes to make their day! Team Leaders at The Escape Game will encourage, challenge, serve, and empower their teammates to uphold our service and hospitality standards. The ideal TL is excited to be flexible, creative, and positive in a fast-paced environment, and they are determined to ensure every single guest and team member enjoys their experience at The Escape Game.

Embodying our mission, vision, and values during every shift

Following TEG's 4 As of Leadership

Attitude

Appreciation

Adaptability

Awareness

Leading and communicating with a team of 4-15

Creating a fun, positive atmosphere

Ensuring operational excellence on shift by:

Opening and closing the store

Making sure games start on time

Facilitating team member breaks

Upholding TEG standards by redirecting and encouraging team members using "Continuous, Gracious Pressure," TEG's form of team coaching

Addressing minor maintenance issues

Managing cash/inventory

Ensuring each guest has a five-star experience and leaves happy

Demonstrated leadership ability with 1-2 years of experience in a guest-facing setting preferred.

Flexible availability. This role often works nights, weekends, and/or holidays.

Must be able to handle physical activity as it relates to the job, such as deep cleaning, painting, standing, crawling, bending, lifting 30-40 lbs, and minor game repairs.

Ability to stand for long periods of time (about 75-80% of your shift).

Align with TEG's Uniform Standards.

Genuine love for serving others

Flexible, humble, and teachable

High capacity for creative problem solving

Excellent discernment

Flexible multi-tasker

Strong interpersonal skills and emotional intelligence

Positively influences others

Basic computer skills

Maintains composure in high-stress, fast-paced environments

Benefits for full time team members include:

• 401(k)
• 401(k) matching
• Health insurance
• Employee discount
• Vision insurance
• Dental insurance
• Flexible spending account
• Life insurance
• Flexible schedule